Customer Support Specialist

1 week ago

Morādābād, Uttar Pradesh, India beBeeField Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description

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The primary responsibility of this role is to ensure seamless support and maintenance services to our customers. This involves regular visits to their premises to resolve any technical issues with our digital screens, ensuring they are running smoothly.

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In addition to providing excellent customer service, the successful candidate will be responsible for executing all work (repairs, installations, training) in accordance with established guidelines.

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One of the key requirements of this role is to be able and willing to perform emergency call-out services. This means being available to provide fast and efficient services to our customers whenever they need it.

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The ideal candidate will also be responsible for creating Functional and Design Specifications in close collaboration with our customers.

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Furthermore, the selected individual will maintain technical coordination and a highly responsive service-oriented interface to the customer, ensuring that their needs are met promptly and efficiently.

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Lastly, the candidate will coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products.

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Requirements:

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  • Able to visit customers regularly">
  • Excellent communication and interpersonal skills">
  • Ability to work independently and as part of a team">
  • Basic computer knowledge and proficiency in using software applications">
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Benefits:

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Opportunity to work with a dynamic and growing organization

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Competitive salary and benefits package

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Professional growth and development opportunities

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Collaborative and supportive work environment

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Requirements for the Role:

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Candidates not having a bike or any two-wheeler should not apply.

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