Customer Service Support Specialist

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeCareer Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title

About the Role

We are seeking a skilled professional to join our support team. As a key member, you will be responsible for providing exceptional customer service and technical support to clients.

Key Responsibilities
  • Troubleshoot and resolve issues with confidence.
  • Communicate clearly and patiently with customers (via tickets, email, and live chat).
  • Spot recurring issues and share feedback with the development team to improve products.
  • Keep plugin documentation updated with new features.
  • Manage tickets in FreeScout (or similar tool) and collaborate on GitHub.
Requirements
  • Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.
What We Offer
  • Flexible work timings.
  • 16 paid leaves annually.
  • Supportive colleagues.
  • A global team of 16 members (developers, engineers, writers, testers).
  • Be part of a company behind top plugins like Order Delivery Date Pro, Booking & Appointment, and Abandoned Cart Pro.


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