Live Chat Customer Support Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,52,500 - ₹ 80,15,000

Job Title: Live Chat Customer Support Specialist

Role Summary:

We are seeking a skilled and charismatic individual to engage with customers through live chat, addressing their inquiries and concerns in a timely and accurate manner.

The ideal candidate will be responsible for delivering exceptional customer service by employing consultative selling techniques and recommending suitable products to customers.

  • Engage in effective communication to highlight the value proposition of our products.
  • Work towards achieving sales targets by employing consultative selling techniques.
  • Address customer inquiries and concerns, providing timely and accurate information.
  • Develop a deep understanding of product offerings and effectively communicate their features and benefits to customers.
  • Maintain accurate records of all interactions with customers in our CRM system.
  • Provide regular reports on sales performance and activities.
Requirements:
  • Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
  • Excellent communication skills with a clear and persuasive approach.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Results-driven and able to meet sales targets.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
Preferred Qualifications:
  • Degree in Marketing, Sales, or related field.

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