Service Excellence Director

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a highly skilled Customer Service Manager to lead our team of customer service representatives in Bengaluru.

  • Customer Service, Support and Satisfaction skills
  • Strong Analytical Skills
  • Leadership and Team Management experience
  • Effective written and verbal Communication skills

Key Responsibilities:

  1. Manage day-to-day tasks including monitoring performance, developing support strategies, handling escalations, and improving service processes
  2. Ensure customer satisfaction by resolving issues efficiently

About the Role:

This is a full-time on-site position that offers a unique opportunity to work with a dynamic team. As a Customer Service Manager, you will be responsible for overseeing the delivery of exceptional customer experiences.

Responsibilities include:

  • Developing and implementing effective customer service strategies
  • Mentoring and guiding team members to achieve high levels of customer satisfaction
  • Analyzing customer feedback and identifying areas for improvement

The ideal candidate will possess excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. If you have a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Benefits of working with us:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment

We look forward to hearing from you



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