
Service Excellence Director
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Manager to lead our team of customer service representatives in Bengaluru.
- Customer Service, Support and Satisfaction skills
- Strong Analytical Skills
- Leadership and Team Management experience
- Effective written and verbal Communication skills
Key Responsibilities:
- Manage day-to-day tasks including monitoring performance, developing support strategies, handling escalations, and improving service processes
- Ensure customer satisfaction by resolving issues efficiently
About the Role:
This is a full-time on-site position that offers a unique opportunity to work with a dynamic team. As a Customer Service Manager, you will be responsible for overseeing the delivery of exceptional customer experiences.
Responsibilities include:
- Developing and implementing effective customer service strategies
- Mentoring and guiding team members to achieve high levels of customer satisfaction
- Analyzing customer feedback and identifying areas for improvement
The ideal candidate will possess excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. If you have a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Benefits of working with us:
- A competitive salary package
- Ongoing training and development opportunities
- A collaborative and supportive work environment
We look forward to hearing from you
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