Technical Customer Experience Manager

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

We are seeking a highly motivated and proactive Technical Customer Support Lead to join our team.

The successful candidate will be responsible for improving customer support processes and outcomes, ensuring excellent written and verbal communication skills, and managing multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Self-motivated and proactive with a strong sense of ownership and passion for improving customer support processes and outcomes.
  • Excellent written and verbal communication skills with the ability to convey technical concepts clearly and professionally.
  • Highly organized and able to manage multiple priorities in a fast-paced dynamic environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel and experience working with large data sets to identify trends and resolve complex issues.
  • Skilled at identifying root causes and structuring logical data-backed recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy quality and data security.
  • Comfortable working cross-functionally and across time zones with partial overlap with US business hours.
  • Intermediate understanding of technical systems APIs and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk reporting and project configuration experience is a plus.
  • Familiarity with customer invoicing billing or finance operations in a SaaS or B2B environment is preferred.
  • 5 to 7 years of experience in SaaS technical support customer operations or similar project-focused roles.

Requirements:

  • 5+ years of experience in technical customer support customer operations or similar project-focused roles.
  • Excellent written and verbal communication skills.
  • Strong analytical skills with intermediate to advanced proficiency in Excel.
  • Experience working with support ticketing systems such as Jira Service Desk.

About Us:

Our company specializes in Automotive Mobility and Vehicle insights domain.

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