
A Critical Role in Technical Excellence
2 weeks ago
We are seeking an experienced technical professional to fill a challenging role. Our ideal candidate is a skilled and highly motivated individual with expertise in technical support.
Key Responsibilities:
- Provide timely support for application and system issues (L1 & L2)
- Monitor application performance and alerts
- Troubleshoot and resolve technical issues or escalate as required
- Support production deployments, patching, and configuration changes
- Develop and maintain system documentation and dashboards
- Collaborate with development, operations, and business teams
- Follow incident, change, and problem management practices
- Participate in shift-based or on-call support rotation
Requirements:
- 5+ years of experience in technical support
- Expertise in Linux/Unix, Windows, SQL, Shell scripting, and monitoring tools
- CI/CD, SDLC, Agile/Scrum, and application support
This role presents an exceptional opportunity for a talented technical professional to advance their career and deliver high-quality customer service while working in a collaborative environment.
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