Senior Customer Experience Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeCustomer Part time ₹ 4,00,000 - ₹ 8,00,000
Job Title:

Eveing Customer Service Centre Advisor

About the Role:

We are seeking a highly skilled and empathetic individual to join our customer service team. As an Evening Customer Service Centre Advisor, you will be responsible for delivering exceptional customer experiences through phone calls, emails, and other communication channels.

Key Responsibilities:
  • Answering phone calls in a timely and professional manner, using a friendly and controlled tone of voice.
  • Effective verbal and written communication skills, ensuring that customers receive clear and concise information.
  • Sensitively understanding customer emotions and providing personalized support to meet their needs.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Good knowledge of customer service principles and practices.
Benefits:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The chance to make a real difference in people's lives by delivering exceptional customer experiences.
Why Choose Us?

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact, and we're committed to creating a workplace where everyone feels valued and supported.

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