Senior Customer Experience Representative

6 hours ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Key Role Overview

This job entails delivering exceptional customer service and support to clients, acting as the face of our organization through various communication channels and personalizing each interaction.

Core Accountabilities:
  • Provide resolutions for customer queries, issues, and personalize each interaction through the use of multiple communication channels.
  • Collaborate across multiple digital channels to enhance our services.
  • Enhance our capabilities by identifying current technology limitations and implementing solutions.
Primary Expectations:
  • Execute work requirements as identified in processes and procedures.
  • Collaborate with and impact on the work of closely related teams.
  • Check the work of colleagues within the team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.

As a Customer Service Specialist, you will play a vital role in ensuring that customers receive exceptional service and support. You will have the opportunity to build relationships with stakeholders, customers, and colleagues, and contribute to the success of our business.

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