Senior Customer Experience Representative

1 day ago

Noida, Uttar Pradesh, India beBeeCustomerCentric Full time ₹ 1,04,000 - ₹ 1,30,878
Client Support Specialist Job Description

As a Client Support Specialist, you will be responsible for delivering exceptional customer service to our clients via phone, email, and chat support.

  • Deliver legendary client support by providing timely and effective solutions to client inquiries and issues.
  • Answer incoming client requests in a fast-paced environment with a high level of professionalism and courtesy.
  • Identify and resolve non-routine technical problems for specific product suites by establishing troubleshootin g procedures to meet daily support requirements.
Requirements

To be successful in this role, you must have the following skills and qualifications:

  • Bachelor's degree or 1+ years of client service experience.
  • Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer, and Firefox.
  • Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
  • Strong communication and interpersonal skills with the ability to work effectively in a team environment.
  • Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
  • Ability to think critically and make sound judgments in complex situations.
  • Excellent time management and organizational skills with the ability to prioritize tasks and meet deadlines.
Benefits

As a Client Support Specialist, you will enjoy a range of benefits including:

  • Opportunity to work in a dynamic and growing company with a strong focus on customer service.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
What Makes You Stand Out

We are looking for individuals who are enthusiastic, detail-oriented, and have a passion for delivering exceptional customer service. If you have a strong work ethic, excellent communication skills, and a client-first mentality, we encourage you to apply for this exciting opportunity.

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