Customer Experience Specialist

3 days ago


Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 7,50,000
Job Title: Customer Experience Specialist

About the Role:
We're looking for a highly skilled and customer-focused professional to handle inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Document all customer interactions and update CRM systems.
  • Meet performance targets such as call handling time, quality, and customer satisfaction scores.

Required Skills & Qualifications:
  • Graduate / Diploma (any discipline).
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and local language (if applicable).
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).

Benefits:
  • Transport facility during dark hours (between 7PM to 6AM).

Additional Information:
This role requires excellent communication skills, problem-solving attitude, and ability to work in a fast-paced environment. The ideal candidate should be able to work closely with the team to improve service standards and processes.

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