Customer Experience Support Specialist

5 days ago

Noida, Uttar Pradesh, India beBeeSupport Full time

As a vital member of our team, you will play a key role in delivering exceptional customer service and support.

Key Responsibilities
  • Resolve issues efficiently, ensuring timely resolution and follow-through on incidents, reports, and projects.
  • Handle Level 2 Escalation calls, serving as the primary escalation point for service-related problems.
  • Enter accurate customer information into the database.
  • Assist in training and monitoring call center agents to maintain high-quality service standards.
  • Maintain Service Level Agreements (SLA) for different Lines of Business (LOBs).
  • Resolve customer and client queries within the case management system.
Requirements & Qualifications
  • Bachelor's degree required.
  • Minimum 2 years of experience in a similar or related customer service position.
  • Previous experience in a Level 2 support role.
  • Comfortable working in a fast-paced corporate environment with varying shifts.
  • Experience providing application support.
  • Familiarity with MS Office applications.
Preferred Candidate Profile
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and organizational skills.
  • Ability to work effectively in a team environment.
  • Customer-centric approach with excellent interpersonal skills.

This is an exciting opportunity to develop your skills and advance your career. If you are a motivated and enthusiastic individual who shares our passion for delivering exceptional customer experiences, we encourage you to apply.

  • Customer Support Specialist

    5 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time

    We are currently seeking a highly skilled Customer Support Specialist to join our team.This is a fantastic opportunity for a candidate who is passionate about delivering exceptional customer service and support.Job Description:As a Customer Support Specialist, you will be responsible for providing timely and effective support to our customers via phone,...

  • Customer Experience Specialist

    1 hour ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,20,000 - ₹ 8,40,000

    Unlock Your Potential in a Customer-Focused EnvironmentJob DescriptionGeneral Customer Service: Provides post-sale technical and non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.Customer service specialists utilize advanced support technologies to deliver exceptional results, fostering lasting...

  • Customer Support Specialist

    47 minutes ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,95,000 - ₹ 3,43,000

    Job Title: Customer Support SpecialistA Customer Support Specialist is responsible for handling multiple customer inquiries simultaneously, answering a wide range of questions, and resolving customer service issues.The ideal candidate should possess strong communication skills, including diplomacy and the art of diffusing tense situations. They should also...

  • Customer Experience Specialist

    4 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 7,50,000

    Job Title: Customer Experience SpecialistAbout the Role:We're looking for a highly skilled and customer-focused professional to handle inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Experience Specialist

    5 days ago

    Noida, Uttar Pradesh, India beBeeCustomerExperience Full time

    Job Title: Customer Experience SpecialistRole Overview:This is a pivotal role in our organization, where you will be responsible for delivering exceptional customer experiences through proactive engagement and issue resolution. Your primary focus will be on providing timely and effective support to clients and Academic Mentors via various communication...

  • Customer Support Specialist

    17 hours ago

    Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Description\We are looking for a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for handling inbound and outbound calls from clients, providing emotional support and guidance to resolve their concerns.\

  • Customer Support Executive

    2 days ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    8 hours ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    4 days ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    3 days ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from youRoles & Responsibilities- Interact with customers to understand service-related needs and...