Customer Support Executive

3 weeks ago

Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6-9 months of BPO exp in cx service, preferably logistics or e-commerce

Salary & Benefits:

CTC: Max 3LPA / 25K Monthly CTC

Working Days & Shift:

Working Days: 5 Days working / Rotational Week Offs & Shifts

Transport facility during dark hours only i.e. B/w 7PM to 6AM

Key Responsibilities:

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
  • Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

  • Graduate / Diploma (any discipline).
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and (local language, if applicable) .
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to work in shifts (if required).

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from youRoles & Responsibilities- Interact with customers to understand service-related needs and...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from you Roles & Responsibilities Interact with customers to understand service-related needs and...

  • Customer Support Executive

    2 hours ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time ₹ 22,000 per year

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Role

    2 weeks ago

    Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India INNOVA ESI Full time

    Job Description: We are looking for a Customer Support Executive / Telecaller to handle inbound and outbound calls. The ideal candidate will be responsible for addressing customer queries, providing product/service information, and resolving customer issues efficiently.This role demands excellent communication skills, a pleasant tone, patience, and the...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Digitech Squad Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer.Job Type:...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the Company:MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India,...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Voicetree Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the Company:MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India,...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Vserve Digital Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title: Customer Care Executive International Process (1-2 Years Experience)Job Location: Noida sector 68, A-blockExperience Required: 1 – 2 Years (International Customer Support / Hospitality Domain Preferred)Job Summary:We are seeking a motivated and customer-focused Customer Care Executive to join our team and support global customers of major...