Customer Support Executive
2 days ago
Job Description - Customer Support Executive
Overview:
We are looking for a proactive Customer Support Executive to join our Feedback Team. The role
involves collecting customer feedback, resolving queries, and ensuring a positive customer
experience. You will play a key role in driving service improvements by being the voice of the
customer.
Job Type: Full-Time
Experience: 0 - 4 Years
Key Responsibilities:
1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their
experience.
2- Handle and resolve customer complaints or concerns in a timely and empathetic manner.
3- Document feedback, categorize it based on themes, and escalate issues to relevant teams.
4- Collaborate with the Quality, Product, and Support teams to suggest service or product
improvements.
5- Maintain detailed and accurate records of customer interactions and feedback.
6- Follow up with customers post-resolution to ensure satisfaction.
7- Provide daily/weekly reports to management highlighting trends in customer feedback.
Soft Skills:
Excellent communication and interpersonal skills.
Patient, empathetic, and user-focused.
Strong multitasking and teamwork abilities.
Why Join Us?
Friendly and collaborative work culture
Opportunity to make a direct impact on customer experience
Growth and learning opportunities within a dynamic team
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