Customer Support Executive

2 days ago

Noida, Uttar Pradesh, India Digitech Squad Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Description - Customer Support Executive

Overview:

We are looking for a proactive Customer Support Executive to join our Feedback Team. The role

involves collecting customer feedback, resolving queries, and ensuring a positive customer

experience. You will play a key role in driving service improvements by being the voice of the

customer.

Job Type: Full-Time

Experience: 0 - 4 Years

Key Responsibilities:

1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their

experience.

2- Handle and resolve customer complaints or concerns in a timely and empathetic manner.

3- Document feedback, categorize it based on themes, and escalate issues to relevant teams.

4- Collaborate with the Quality, Product, and Support teams to suggest service or product

improvements.

5- Maintain detailed and accurate records of customer interactions and feedback.

6- Follow up with customers post-resolution to ensure satisfaction.

7- Provide daily/weekly reports to management highlighting trends in customer feedback.

Soft Skills:

Excellent communication and interpersonal skills.

Patient, empathetic, and user-focused.

Strong multitasking and teamwork abilities.

Why Join Us?

Friendly and collaborative work culture

Opportunity to make a direct impact on customer experience

Growth and learning opportunities within a dynamic team

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