Customer Support Executive

2 weeks ago

Noida, Uttar Pradesh, India Oakter - Consumer Brand by RIOT Labz Full time ₹ 1,04,000 - ₹ 1,30,878 per year


We're Hiring: Customer Support Executive


Location:
Noida


Department:
Customer Support / Technical Services


Apply:
|

Are you a
tech-savvy professional
with hands-on experience in
Smart Energy Meters
and
Air Conditioning Products
? Join our growing team at
Oakter
as a
Customer Support Executive

We're looking for someone with
2–5 years of technical support experience
who can manage customer interactions, resolve technical queries, and coordinate seamlessly with internal teams.


Key Responsibilities

Troubleshoot & resolve issues related to:

  • Smart Energy Meters (AMI/AMR, Single & Three Phase)

  • Air Conditioning Systems (Split, VRF, Commercial)

Log & manage tickets via CRM (Freshdesk, Zoho, etc.)

Maintain documentation, FAQs & tech guides

Coordinate with engineering, product & field teams

Ensure customer satisfaction with timely support


You Must Have

  • Degree/Diploma in Electrical / Electronics / Mechanical Engineering
  • 2–5 years in technical support/customer service
  • Strong knowledge of AC systems & smart meters
  • Fluent in English & Hindi (regional languages a plus)
  • Working knowledge of CRMs


Bonus If You Have

  • Field experience with metering / HVAC systems
  • Knowledge of IoT integrations
  • Ability to read wiring diagrams & technical manuals


What We Offer

Competitive Salary

Medical Insurance

Technical Training & Career Growth

A Collaborative Work Environment


Interested?

Send your resume to:

&


Note: Only candidates with relevant product experience will be considered.

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