
Customer Support Executive
3 days ago
Job Summary:
We are looking for a proactive and detail-oriented Customer Support Executive with strong Excel skills to join our team. The ideal candidate will handle customer queries, provide solutions, and maintain data using advanced Excel functions. If you are customer-focused and excel in data management, wed love to hear from you
Key Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Resolve customer issues efficiently while maintaining high service standards.
- Utilize Excel (VLOOKUP, Pivot Tables, Data Analysis, etc.) to manage customer data and generate reports.
- Maintain and update customer records and support documentation.
- Work closely with internal teams to escalate and resolve complex customer concerns.
- Identify common customer pain points and suggest process improvements.
- Provide training and support to customers on product usage if required.
Contact detail: HR) Tanu Thkaur
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