Customer Support Executive

7 days ago

Noida, Uttar Pradesh, India TechPerspect Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Profile: Customer Support Executive

Location: Noida

Voice process/Rotational Shifts

6 Days Working Any 1 Day off.

Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS.

Qualification Graduate/Undergraduate can only apply.

Mandatory speaking Languages: - Candidate should have Excellent communication skills in English, Hindi.

Salary: - As per Standard

JOB DESCRIPTION:

  • Answering and resolving customer queries through Calls/Email
  • Follow standard operating process when replying/speaking to the customers.
  • "Own the customer" as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
  • Be the first point of Contact for all the customer escalations.
  • Supporting end customers directly via various communication channels including calls and emails
  • Understand the customer's query and give the best resolution to the customer.
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
  • Prioritize and handle service requests and incidents.
  • Progress issues and provide relevant information for troubleshooting or for clarification.
  • Identify opportunities for process improvement and contribute to departmental initiatives.
  • Responsible for improving and documenting the technical processes around application support.
  • Flexible for emergency support as required.

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