Customer Support Executive

1 day ago

Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time
Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6-9 months of BPO exp in cx service, preferably logistics or e-commerce

Salary & Benefits:

CTC: Max 3LPA / 25K Monthly CTC

Working Days & Shift:

Working Days: 5 Days working / Rotational Week Offs & Shifts

Transport facility during dark hours only i.e. B/w 7PM to 6AM

Key Responsibilities:

- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

- Graduate / Diploma (any discipline).
- 0–2 years of experience in customer support (voice process). Freshers are welcome.
- Excellent verbal communication skills in English and [local language, if applicable].
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to work in shifts (if required).

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