
Customer Experience Specialist
1 day ago
Unlock Your Potential in a Customer-Focused Environment
Job Description- General Customer Service: Provides post-sale technical and non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
Customer service specialists utilize advanced support technologies to deliver exceptional results, fostering lasting relationships and employee satisfaction. They cultivate meaningful client relationships and community impact while becoming part of an exceptional team.
A world-class workforce drives success here. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Required Skills and Qualifications- Basic knowledge of job procedures and tools obtained through work experience
- Vocational or basic technical education
Incumbents matching this specialization are not compensated based on achievement of sales targets. Positions on this level require moderate supervision, enabling individuals to solve routine issues independently with occasional deviations or improvements to standard procedures.
Key Responsibilities:
- Providing customer service and support via phone, online chat, or text
- Call center-based customer support in response to high volumes of low complexity inquiries
- Customer issues analysis and resolution in response to lower volumes of higher complexity inquiries
We foster a culture of inclusion and diversity where everyone feels welcome and valued. Our mission is to provide an environment where employees feel inspired, supported, and empowered.
Other InformationRemote customer service opportunities exist, providing flexibility and convenience for our associates. Distribution center customer service roles involve acting as liaison between customers, production, and distribution departments related to specific customer orders.
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