Customer Experience Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeimplementation Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate. This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering, and the opportunity to grow into project implementation and delivery.

Key Responsibilities:
  • Respond promptly and professionally to customer emails and support queries.
  • Handle inbound support calls and assist in troubleshooting issues.
  • Conduct onsite visits to gather requirements and understand change requests.
  • Deliver product training to users, both in-person and via remote sessions.
  • Collaborate with the engineering team to ensure timely implementation of fixes and enhancements.
  • Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk.
  • Maintain internal documentation, meeting notes, and status updates.
  • Communicate effectively in English and Hindi with both domestic and international clients.
  • Gradually take ownership of customer onboarding and full implementation projects.
Requirements:
  • 1-2 years of experience in a customer-facing role (support, implementation, onboarding, etc.).
  • Strong written and verbal communication skills in English and Hindi.
  • Organized, detail-oriented, and comfortable working with engineering teams.
  • Willingness to travel for client meetings (locally and across India).
  • Familiarity with any task/project management tool (Zoho Projects preferred).
Nice to Have:
  • Brief understanding of Linux systems (commands, logs, troubleshooting).
  • Experience working with enterprise software or SaaS platforms.

  • Customer Experience Specialist

    6 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 7,50,000

    Job Title: Customer Experience SpecialistAbout the Role:We're looking for a highly skilled and customer-focused professional to handle inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Experience Specialist

    7 days ago

    Noida, Uttar Pradesh, India beBeeCustomerExperience Full time

    Job Title: Customer Experience SpecialistRole Overview:This is a pivotal role in our organization, where you will be responsible for delivering exceptional customer experiences through proactive engagement and issue resolution. Your primary focus will be on providing timely and effective support to clients and Academic Mentors via various communication...

  • Customer Experience Specialist

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,20,000 - ₹ 8,40,000

    Unlock Your Potential in a Customer-Focused EnvironmentJob DescriptionGeneral Customer Service: Provides post-sale technical and non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.Customer service specialists utilize advanced support technologies to deliver exceptional results, fostering lasting...

  • Senior Customer Experience Representative

    3 days ago

    Noida, Uttar Pradesh, India beBeeCustomerCentric Full time ₹ 1,04,000 - ₹ 1,30,878

    Client Support Specialist Job DescriptionAs a Client Support Specialist, you will be responsible for delivering exceptional customer service to our clients via phone, email, and chat support.Deliver legendary client support by providing timely and effective solutions to client inquiries and issues.Answer incoming client requests in a fast-paced environment...

  • Customer Experience Specialist

    5 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 2,20,000 - ₹ 2,80,000

    Role Summary:This role requires a highly skilled individual to provide exceptional customer experiences and ensure high levels of customer satisfaction.Key responsibilities include providing timely and professional assistance to customers via chat and voice channels, learning about products or services, and effectively communicating information to...

  • Customer Experience Specialist

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 29,50,000 - ₹ 34,30,000

    Delivering exceptional customer experiences is a core responsibility of this role. As a key member of our team, you will play a vital part in providing timely and effective support to our customers. Your primary focus will be on handling multiple chats simultaneously while addressing a wide range of inquiries and resolving complex customer service issues.

  • Customer Experience Specialist

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 14,50,000

    Job RoleTo provide exceptional customer service by attending inbound calls, processing queries, and identifying opportunities for cross-selling.Ensure customer delight and consistent service experience through timely resolution of customer queries/issues.Adhere to Information Security norms and quality process norms.Stay aware of and comply with process...

  • Customer Experience Specialist

    6 days ago

    Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 2,50,000 - ₹ 4,50,000

    Job Title : Customer Support ExecutiveLocation : NoidaJob Type : 5 days from office (Rotational Shifts) both side cabJob DescriptionWe are seeking a skilled Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for handling and responding to customer inquiries through multiple communication channels while...

  • Customer Experience Marketing Strategist

    5 days ago

    Noida, Uttar Pradesh, India beBeeMarketing Full time ₹ 18,00,000 - ₹ 25,00,000

    Lead Customer Marketing SpecialistJob Overview:We are seeking a highly skilled Lead Customer Marketing Specialist to lead end-to-end reporting and analytics for global marketing campaigns, lead generation, and pipeline contributions across regional business units. This individual will have expertise in data analysis, forecasting, and market research.Key...

  • Customer Service Specialist

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 16,00,000 - ₹ 24,00,000

    Job Title: Customer Service SpecialistJob DetailsSummary: We are seeking a highly skilled customer service specialist to manage day-to-day interactions with customers. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess strong problem-solving abilities.Key Responsibilities:Process...