Senior Customer Experience Manager

19 hours ago


Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Job Role:

  • Manage a team of 15 Customer Experience Specialists.
  • Handle escalated customer issues and deliver high-quality service.
  • Implement process improvements to increase efficiency and enhance customer satisfaction.
  • Collaborate with cross-functional teams to resolve issues and improve service delivery.
Key Responsibilities
  • Supervise a team of experienced professionals in a fast-paced customer service environment.
  • Develop and implement strategies to drive team performance and improve customer satisfaction.
  • Provide coaching and mentoring to help team members develop their skills and knowledge.
  • Resolve complex customer issues through effective communication and problem-solving skills.
Requirements
  • 3-4 years of experience in customer-facing roles, preferably in the travel industry.
  • Proven track record of managing and leading teams in a customer service environment.
  • Strong technical knowledge of GDS systems (Amadeus, Sabre, Galileo).
  • Excellent analytical and problem-solving skills, with proficiency in CRM software.

If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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