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Customer Experience Ambassador
2 weeks ago
Job Title: Customer Experience Ambassador
Job DescriptionWe are seeking a highly skilled and empathetic professional to serve as the face of our organization. The ideal candidate will be responsible for ensuring a positive and seamless experience for all customers, from their arrival to their departure.
The role requires strong focus on patient care, administrative coordination, and inter-departmental communication. As a Customer Experience Ambassador, you will embody the Service Vision by delivering personalized and empathetic care to every customer.
- Key Responsibilities:
- Greet all customers with warmth and politeness, guiding them to their required area.
- Attend to all guests promptly, coordinate services as per their needs, and recognize repeat customers with personalized greetings.
- Assist customers with filling out registration and other necessary forms, then complete the registration process to generate UHID Cards.
- Provide special attention to VIP customers, ensuring all departments are alerted for smooth service delivery.
- Keep customers comfortable and updated on any changes to their schedule.
- Listen attentively to customer queries, respond appropriately, and escalate complex issues to a senior team member.
- Provide timely updates on patients to their relatives.
- Coordinate patient movement to consultant chambers, tracking waiting patients, and scheduling walk-in patients as open slots become available.
- Make reservations for beds, booking the appropriate bed type as required.
- Administrative Duties:
- Utilize the Hospital Information System to prepare bills by accurately entering all lab orders, medications, and services.
- Ensure all daily reports from various floors and areas are sent to the concerned authority without fail.
- Maintain daily records, including a New Registration Tracker, OPD count, and daily collections.
- Ensure the general cleanliness and welcoming atmosphere of the floor, including stocked magazine and pamphlet stands, and ambient music in the OP area.
- Communicate clearly with both the clinical and administrative teams to ensure smooth operations.
Customer Service: Exceptional interpersonal skills with a polite and empathetic demeanor.
Organizational Skills: Excellent ability to manage multiple tasks, from registration and billing to coordinating patient movement.
Communication: Strong verbal and written communication skills to interact effectively with customers, families, and staff.
Problem-Solving: The ability to calmly and effectively resolve customer queries and escalate issues when necessary.
IT Proficiency: Familiarity with hospital information systems and administrative portals.
Teamwork: A proactive and collaborative mindset to ensure smooth inter-departmental operations.
BenefitsThis role offers a unique opportunity to make a meaningful impact on the lives of our customers. If you are passionate about delivering exceptional customer experiences and possess excellent communication and problem-solving skills, we encourage you to apply.