Customer Service Ambassador

6 days ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 36,00,000
Job Description

We are seeking a skilled and dedicated Customer Service Ambassador to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6-9 months of BPO experience in customer service, preferably in logistics or e-commerce.

Responsibilities:

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
Required Skills and Qualifications

To be successful in this role, you should have:

  • Graduate / Diploma (any discipline).
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and (local language, if applicable).
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to work in shifts (if required).
Benefits

This role offers:

  • A competitive salary and benefits package.
  • Opportunities for growth and development.
  • A dynamic and supportive work environment.
What We Offer

We offer a range of benefits, including:

  • A comprehensive training program.
  • Ongoing coaching and mentoring.
  • Opportunities for career advancement.

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