Customer Experience Specialist
2 days ago
Hi Connections
Teamware is hiring for Customer Experience Specialist (Social Media) role
Experience:1 to 2years
Location: Noida
NP:1month
JD:
Deliver high-quality responses and proactive content and conversations to customers on social media channels and other messaging apps.
Respond to and resolve user queries related to domain or products assigned
Collaborate with peers and cross-functional teams when handling complex queries
Meet targets and SLAs for response, quality, guidelines, and goals
Identify, define, and share top emerging issues to key partners and stakeholders
Share insights from daily user engagement
Develop basic data analytics skills
Be sufficiently agile and open to switch domains and products when required
Experience & qualifications
Bachelor's degree or certificate preferably in a technical domain
1-2 years experience in community engagement related to customer/technical support
A working knowledge of social media, and experience engaging on social channels
Proven troubleshooting skills
Good verbal and written communication skills in English
Experience using Adobe apps and services, or similar apps within a creative field
If interested do share cv to
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