Customer Experience Specialist

2 days ago


Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Hi Connections

Teamware is hiring for Customer Experience Specialist (Social Media) role

Experience:1 to 2years

Location: Noida

NP:1month

JD:

Deliver high-quality responses and proactive content and conversations to customers on social media channels and other messaging apps.

Respond to and resolve user queries related to domain or products assigned

Collaborate with peers and cross-functional teams when handling complex queries

Meet targets and SLAs for response, quality, guidelines, and goals

Identify, define, and share top emerging issues to key partners and stakeholders

Share insights from daily user engagement

Develop basic data analytics skills

Be sufficiently agile and open to switch domains and products when required

Experience & qualifications

Bachelor's degree or certificate preferably in a technical domain

1-2 years experience in community engagement related to customer/technical support

A working knowledge of social media, and experience engaging on social channels

Proven troubleshooting skills

Good verbal and written communication skills in English

Experience using Adobe apps and services, or similar apps within a creative field

If interested do share cv to



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