Customer Care Specialist

2 days ago

Noida, Uttar Pradesh, India Rockwell Automation Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Position Title: Customer Care Specialist (R

Location: Noida

The Customer Service Support Specialist provides essential support across pre-sales, ensuring smooth order management, service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records. Strong problem-solving are key to success

You will be reporting to : TEAM LEADER, CUSTOMER CARE

Your Responsibilities:

· Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.

· Manage order entries, delivery schedules, and project coordination.

· Schedule calls and follow up on service requests.

· Handle requests for company materials and documentation.

· Maintain accurate records of returns, pricing updates, and product changes.

· Experience interpreting and responding to customer questions and requests with stakeholders.

· Handle customer calls on email and phone calls.

The Essentials - SKILL

 Proficiency in CRM and ERP systems (e.g., SAP, Oracle)

 Customer-focused mindset with problem-solving skills

work collaboratively across teams

 Experience providing detailed troubleshooting and resolutions to users and accuracy in data handling

 Basic Knowledge in excel (can perform complex functions) and Power BI

Education Qualifications:

  • Bachelor's degree in Business Administration, Commerce, or a related field
  • Additional certifications in Customer Service, Supply Chain, or CRM tools.
  • Prior experience in customer support or order management.

What We Offer:

Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees.
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-MS2

#LI-Hybrid

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

  • Customer Care Professional

    1 week ago

    Noida, Uttar Pradesh, India Right Advisors Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Personal Banker (Customer Care Professional) - Job DescriptionPurpose of the roleTo provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.AccountabilitiesCollaboration across multiple digital channels to personalize each interaction with a customer.Enhancing the bank's digital...

  • Customer Care Executive

    2 weeks ago

    Noida, Uttar Pradesh, India iEnergizer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider specializing in customer management solutions. We support and advocate our client's brands by offering comprehensive life-cycle customer support services, from sales and customer care to technical support and back-office services. Our client base includes Fortune 500...

  • Customer Care Executive

    2 days ago

    Noida, Uttar Pradesh, India Conversion Matrix 360 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Conversion Matrix 360, we specialize in performance-based lead generation, PPC marketing, and high-quality live transfers that drive real results. We connect businesses with qualified, TCPA-compliant leads across multiple verticals through strategic campaigns and data-driven advertising. We offer services including Pay-Per-Call...

  • Customer Care Manager

    4 days ago

    Noida, Uttar Pradesh, India Mahankit Technology Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Lead customer care team* Manage customer complaints* Ensure timely resolutions* Monitor KPIs & improve metrics* Collaborate with departments for issue escalationSports for women

  • Customer Care Representative

    2 days ago

    Noida, Uttar Pradesh, India nirvanaHealth | RxAdvance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionnirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages their robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. By utilizing the first cloud-native Payer and PBM integrated platform in the industry, nirvanaHealth aims to reduce...

  • Customer Care Representative

    1 week ago

    Noida, Uttar Pradesh, India TP Full time ₹ 4,80,000 - ₹ 5,13,600 per year

    Mega Walk in drive on#20thSep 2025 (Saturday)Time for walk-in: 10:30 AM - 2:00PM Venue: Teleperformance, Candor Tech space, Tower 11, Ground Floor, Sector 135, Noida – 201301 Shift Timing: US Shift (5:30 PM onwards) Return to office is mandatory (no work from home)Cab facilities: Subject to transport zone Interested candidates can share their resumes...

  • Customer Care Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Kareer Hubb Full time ₹ 2,40,000 - ₹ 4,32,000 per year

    Hiring for Customer care AssociateSalary upto 35k + Allowance5 Days workingBoth side cabsRotational shiftsFresher/ Experienced both are eligibleJob Type: Full-timePay: ₹20, ₹36,000.00 per monthBenefits:Commuter assistanceHealth insuranceProvident FundLanguage:English (Required)Work Location: In person

  • Customer Support Specialist

    16 hours ago

    Noida, Uttar Pradesh, India Thinkwht Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionThinkWHT is an innovative education company that empowers learners with industry-relevant skills and real-time experience to unlock opportunities. We aim to build future-ready leaders by providing a hub of innovation and career excellence. Our mission is to equip individuals with the tools they need to succeed in their respective...

  • Customer care support

    1 week ago

    Noida, Uttar Pradesh, India Next Mantra Solution Private Limited Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    We're Hiring:-Call/Chat support Location: [Noida Sector 16, Gurugram sec-39 | Full-Time | Min. Experience: 1 years+Budget :- 35 k CTC What You'll Do:Serve as the primary point of contact for customer interactions (calls, emails, chats).Understand client needs and provide timely and effective solutions.Resolve customer issues, track feedback, and follow up...

  • Customer Relationship Specialist

    2 days ago

    Noida, Uttar Pradesh, India TouchTechSoftware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring Join Our Team as a Customer Relationship SpecialistDo you thrive on building strong customer relationships and delivering outstanding experiences? Are you a natural problem-solver who loves making a difference? If so, we'd love to have you on our team Role: Customer Relationship Specialist Location: Noida Sector 63 Experience: 1 to 2 years Work...