Customer Care Executive

9 hours ago

Noida, Uttar Pradesh, India Conversion Matrix 360 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

At Conversion Matrix 360, we specialize in performance-based lead generation, PPC marketing, and high-quality live transfers that drive real results. We connect businesses with qualified, TCPA-compliant leads across multiple verticals through strategic campaigns and data-driven advertising. We offer services including Pay-Per-Call marketing, targeted CPL, CPA & CPO campaigns, and omnichannel marketing. Our focus industries include Health Insurance, Final Expense & Life Insurance, Home Improvement & Warranty, Auto Insurance & MVA, and Financial Services & SSDI. With 100% TCPA-compliant data sources, we provide high-intent, quality verified calls with real-time tracking and transparent reporting.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Noida. The Customer Care Executive will be responsible for handling customer inquiries, resolving customer issues, ensuring customer satisfaction, and providing excellent customer service. Daily tasks include answering calls, responding to emails, addressing customer concerns, and working closely with the sales team to enhance customer experience and drive sales.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Strong Communication skills, both written and verbal
  • Experience in Sales
  • Excellent problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Bachelor's degree in a relevant field is preferred

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