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Customer Care Executive

3 weeks ago

Noida, Uttar Pradesh, India Credgenics Full time

Job Title: Customer Care Executive

Location: A-110, Majestic Omnia Building, Sector 4, Noida (Nearest Metro: Noida Sector 16)

Reference: Mention HR Priyanka on top of your CV

Job Description:

We are looking for a Customer Care Executive with strong communication skills and a passion for delivering excellent customer service. The ideal candidate should have prior experience in a Fintech company and be confident in handling customer queries and providing effective solutions.

Roles and Responsibilities:

  • Handle inbound and outbound customer calls and resolve queries efficiently.
  • Provide accurate information about products and services.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Record customer interactions and feedback for continuous improvement.
  • Coordinate with internal teams to ensure prompt issue resolution.
  • Achieve performance targets related to quality, productivity, and customer satisfaction.

Preferred Candidate Profile:

  • Minimum 1 year of experience as a Customer Care Executive in a Fintech company.
  • Excellent verbal and written communication skills (English and Hindi).
  • Good listening skills and a customer-oriented approach.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer knowledge and familiarity with CRM tools.

Perks and Benefits:

  • Competitive salary package
  • Incentives based on performance
  • Fixed shifts and a supportive work environment

For more information, contact: HR Priyanka