Patient Care Specialist

16 hours ago

Noida, Uttar Pradesh, India Health Tick Full time ₹ 10,000 - ₹ 15,000 per year

Title
: Patient Care Specialist

Note
: This role involves speaking to the patients on video call/voice call/chat

Degree
: A degree in any health/medical science/bio-related field

Location
: Noida

Experience
: 1-3 Years

Working Days
: 6 Days (Sunday off)

Salary
: 20-25k

Roles & Responsibilities

  • Engage with paid HealthTick users to ensure they have a smooth, supportive, and positive program experience.
  • Identify and resolve patient issues by coordinating with the relevant internal teams (coaches, tech, operations, etc.).
  • Provide proactive support to paid users—checking in on their progress, preventing issues before they arise, and guiding them when needed.
  • Offer customer support to unpaid users via calls and messages, ensuring their questions are answered clearly and politely.
  • Maintain accurate records of user interactions, issues raised, and follow-ups to ensure continuity of care.
  • Escalate critical concerns promptly to the appropriate team to avoid delays and ensure user satisfaction.
  • Communicate in a warm, empathetic, and solution-oriented manner at all times, upholding HealthTick's service standards.

Who we're looking for

To thrive at HealthTick, you'll need a passion for helping people and a knack for making complex topics simple. Here's what matters most:

  • Any degree in health/medical science/bio-related field.
  • Excellent Communication Skills
    : You're clear, empathetic, and comfortable talking to people from all walks of life.
  • Excellent listener
    : You get the patients talking, you understand their challenges & guide them towards smart decisions with your influential skills
  • High empathy for the patients
  • Language Skills:
    Fluency in English
    and Hindi is essential; knowing other languages is a plus.
  • Tech Savvy
    : You should be comfortable using basic digital tools
  • Startup Mindset
    : Should have high ownership of work. If you're someone who needs micromanaging, then HealthTick won't be the right fit for you

About HealthTick

At HealthTick, we believe that being healthy shouldn't mean giving up our favourite food or working out for hours daily. We believe in sustainable changes that can last a lifetime. So, by using a combination of Behavioural Science, AI & Human Coaching, we help people develop healthy habits by spending just 10 minutes/day. We've already helped 1000s of people achieve their health goals without taking extreme measures. Now, we want to bring this experience to millions more — and that's where you come in.

What's in it for you?

  • No question asked Wellness Leaves: Take time off for mental and physical well-being whenever you need, no questions asked. (We're not the kind of people who deny leaves unnecessarily)
  • Continuous Learning and Growth: We're committed to your career journey by helping you learn constantly, providing growth opportunities, and all the support you need to excel.
  • Fun Events & Off-sites: We work hard and celebrate our wins just as hard

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