Customer Success Specialist

13 hours ago

Noida, Uttar Pradesh, India Embee Software Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title:
Customer Success Specialist

Location:
Noida (Embee Software)

Experience:
1–4 years

Job Summary
We are looking for a motivated and dynamic Customer Success Specialist with a strong background in IT Software Sales or ERP Sales. The ideal candidate will be responsible for generating leads, nurturing client relationships, and driving revenue growth by supporting business development initiatives.

Key Responsibilities

  • Generate new leads through cold calling, email campaigns, LinkedIn outreach, and other digital channels.
  • Understand customer requirements and pitch relevant IT solutions (ERP, Cloud, Software, IT services).
  • Qualify prospects and schedule meetings/demos for the business development team.
  • Maintain strong client relationships to ensure long-term engagement and repeat business.
  • Collaborate with the sales and marketing teams to achieve monthly and quarterly targets.
  • Track and update lead information in CRM systems accurately.
  • Research industry trends, market developments, and competitor activities.

Key Skills & Competencies

  • Proven experience in lead generation and inside sales (1–4 years).
  • Background in IT software sales or ERP sales is mandatory.
  • Excellent verbal and written communication skills.
  • Strong negotiation and persuasion abilities.
  • Ability to build rapport with clients and decision-makers.
  • Self-motivated, target-driven, and results-oriented.
  • Proficiency in MS Office, CRM tools, and online sales platforms.

Qualifications

  • Graduate in any discipline (MBA/PGDM in Sales/Marketing preferred).
  • 1–4 years of relevant experience in inside sales, preferably in IT software/ERP solutions.

Why Join Embee?

  • Opportunity to work with a leading IT solutions provider.
  • Growth-driven and collaborative work culture.

Location: Noida - EMBI, Noida, Uttar Pradesh, India

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