Customer Success Specialist

Customer Success Specialist - US Market

Location: NOIDA, UTTAR PRADESH, India
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• Job ID: 310298
• Job Category: Sales
• Posting Date: 10/07/2025, 10:04 PM
• Role: Individual Contributor
• Job Type: Regular Employee
• Security Clearance Required: No
• Years of Experience: 6 to 10 years
• Applicants: Less than 10 applicants
• Visa / Work Permit Sponsorship: Not available for this position
• Languages Required: English

Career Level: IC2

• The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals. Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.
• Follow up by email and phone on Java SE Subscription renewal contracts.
• For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.
• Update forecasts and communicate status as needed to Java Sales management.
• Work with the Java Sales Channel Support team to enter and book indirect deals.
• Achieve quarterly assigned sales quotas.
• The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscriptions.
• Build relationships and negotiate with existing customers, being the go-to account manager for customers and partners.
• Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.
• Take an account management approach to identify co-termination and reinstatement opportunities.
• Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.
• Maintain accurate forecasts and activities for assigned regions in the CRM.
• Leverage cross-functional resources to achieve results/meet customer needs.
• Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Career Level: IC2
Required Skills

• Customer Retention
• Customer Success
• Renewals

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Locations: NOIDA, UTTAR PRADESH, India