Customer Success Specialist

23 hours ago

Noida, Uttar Pradesh, India Oracle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Career Level - IC2

The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.

  • Follow up by email and phone on Java SE Subscription renewal contracts.
  • For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.
  • Update forecasts and communicate status as needed to Java Sales management.
  • Work with the Java Sales Channel Support team to enter and book indirect deals.
  • Achieve quarterly assigned sales quotas.
  • The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscriptions.
  • Build relationships and negotiate with existing customers, being the "go-to" account manager for customers and partners.
  • Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.
  • Take an account management approach to identify co-termination and reinstatement opportunities.
  • Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.
  • Maintain accurate forecasts and activities for assigned regions in the CRM.
  • Leverage cross-functional resources to achieve results/meet customer needs.
  • Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

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