Customer Success Specialist

5 days ago

Noida, Uttar Pradesh, India Oracle Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Description
Career Level - IC2

Responsibilities
The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.

  • Follow up by email and phone on Java SE Subscription renewal contracts.
  • For Direct Deals: Create Opportunity IDs, create budgetary quotes, and book renewal deals.
  • Update forecasts and communicate status as needed to Java Sales management.
  • Work with the Java Sales Channel Support team to enter and book indirect deals.
  • Achieve quarterly assigned sales quotas.
  • The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscriptions.
  • Build relationships and negotiate with existing customers, being the "go-to" account manager for customers and partners.
  • Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.
  • Take an account management approach to identify co-termination and reinstatement opportunities.
  • Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.
  • Maintain accurate forecasts and activities for assigned regions in the CRM.
  • Leverage cross-functional resources to achieve results/meet customer needs.
  • Handle escalations, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Qualifications
Career Level - IC2

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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