Customer Success Manager

4 days ago

Noida, Uttar Pradesh, India RupeeQ Full time

Company Description

Rupeeq, founded in November 2020, is a dynamic online financial marketplace dedicated to connecting individuals and businesses with the best loan products. By streamlining processes, Rupeeq empowers financial institutions with automation to reduce operational burdens and costs. Focused on customer satisfaction, Rupeeq delivers a personalized and instant financial solution experience for needs such as personal or business loans. Committed to building trust and long-lasting relationships, Rupeeq strives to be a reliable partner for all financial needs and decisions. Headquartered in India, Rupeeq emphasizes informed financial choices and efficient service.

Role Description

This is a full-time, on-site role for a Customer Success Manager based in Noida. The Customer Success Manager will focus on maintaining high levels of customer satisfaction through effective communication and problem resolution. Responsibilities include nurturing client relationships, monitoring customer retention metrics, identifying improvement opportunities, and ensuring seamless customer service experiences. The role also includes analyzing customer feedback to enhance service quality and maintaining consistent support throughout the customer journey.

Qualifications

  • Expertise in Customer Satisfaction and Customer Service to deliver exceptional client support and experiences.
  • Strong Relationship Building skills to establish and foster long-term partnerships with clients.
  • Proficiency in Analytical Skills to interpret customer feedback, retention metrics, and identify areas for improvement.
  • Experience in Customer Retention to implement strategies that enhance loyalty and reduce churn rates.
  • Excellent communication and interpersonal skills to navigate customer interactions effectively.
  • Ability to work collaboratively and adapt in a fast-paced on-site environment.
  • Bachelor's degree in Business, Management, or a related field is preferred.
  • Prior experience in a customer success or customer-facing role is an added advantage.

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