Customer Success Manager

7 days ago

Noida, Uttar Pradesh, India Oriserve Full time

As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn.

  • Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle.
  • Being the trusted partner for the customer on the use-case and product functionality.
  • Provide clients with high-quality insight into the products/services and gain their commitment to engaging with the entire portfolio.
  • Build, maintain, and share a comprehensive understanding of the client's business activity, market needs, and competitive environment.
  • Review the customer data-driven insights and deploy actions that drive business outcomes for your clients.
  • Consult and reengineer business processes to align to goals for the conversational solution.
  • Work closely with the client stakeholders to establish strong working relationships.
  • Manage changes to the project scope and project schedule.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive project documentation.
  • Managing reports and necessary documentation.
  • Perform other related duties as assigned.
  • Our ideal candidate should have:-
  • Bachelors / Masters degree in engineering or related field
  • 4+ years of work experience in a SaaS / product-based company as a Customer Success Lead / Client-facing role.
  • Excellent communication & networking skills with structured thinking & clear logical thought processes.
  • Exceptional Analytical thinking.
  • Strong project management and people management skills.
  • Ability to multi-task and manage various project elements simultaneously.
  • Conflict resolution skills.
  • Proficient in Jira, and Excel
  • Proficiency in other project management tools is most welcome.
  • Proficiency/certifications in Requirement gathering, Agile methodology, Scrum process, and Business Processes.

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