Customer Success Manager

4 days ago

Gurugram Mumbai, India Info Edge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview:

We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at , you will be responsible in -

  • Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value
  • Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.

Key Responsibilities:

  • Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.
  • Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.
  • Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives.
  • Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization.
  • Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.
  • Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.
  • Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations.
  • Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.

Qualifications:

  • Master's degree is a plus.
  • Proven track record of at least 3 years in customer success or account management roles.
  • Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
  • Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.
  • Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

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