Customer Success Manager

9 hours ago

Noida, Uttar Pradesh, India Adobe Full time

The Role

Join Adobe s Digital Media Enterprise Customer Success & Strategy organization in Noida as a Customer Success Manager for the Middle East. You will:

  • Drive strategic value realization of Adobe s enterprise programs across the Middle East.
  • Advise C-suite stakeholders and VPs, ensuring Adobe s digital media vision and transformation roadmap translate into measurable customer outcomes.
  • Identify product use cases, run product webinars, customer education series, and showcase adoption growth in monthly active users and activations.
  • Create joint customer success stories and case studies.
  • Develop internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions.
  • Blend product knowledge, stakeholder management, business value realization, and transformation skills to help clients scale digital experiences using generative AI technologies.
  • As a trusted partner to both customers and Adobe s sales organization, you will help account teams position Digital Media products and execute GTM plans targeting public sector and enterprise Arabic-speaking customers in the Middle East and North Africa.

Key Responsibilities

  • Lead executive and strategic relationship management for Adobe ME customers.
  • Establish, guide, and mature digital transformation initiatives, enabling customers to scale Adobe emerging tech capabilities and institutionalize best practices.
  • Orchestrate multi-workstream collaboration and execution across Experience Cloud solutions, data platforms, Content Supply Chain, and Digital Media Services.
  • Partner with the Adobe Sales team to position Adobe s transformation approach and ensure customers understand the value of Digital Media emerging technology.
  • Facilitate strategic product enablement workshops, Adobe Days, Creative Jams, learning series, steering committees, and cross-functional executive engagements.
  • Monitor customer performance, KPIs, and business value impact ensuring visibility and alignment through successful SBRs and QBRs.
  • Drive account growth by identifying opportunities for additional services and value creation.
  • Collaborate with Product, Engineering, Sales, and Global teams to address customer needs with timely solutions.
  • Support innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through Adobe technologies.

What You Need to Succeed

  • 8+ years of experience in Customer Success, consulting, or technology professional services organizations.
  • Experience supporting high-tech customers in the Middle East market is highly desirable.
  • Outstanding verbal and written communication skills, with a talent for storytelling.
  • Strong executive presence and the ability to partner with and influence client managers, directors, VPs, CMOs, CEOs, and CXOs.
  • Experience with Adobe digital media products, emerging technologies (such as Firefly, Studio, large language models), and SaaS/software management concepts.
  • Familiarity with local regulations and business practices in Saudi Arabia and the Middle East.
  • Proven organizational skills for planning, coordinating and delivering product enablements.
  • High intellectual curiosity and the ability to quickly absorb new concepts.
  • High energy, personal drive, and a proactive approach.
  • Fluency in English is a must.
  • Willingness to travel to the Middle East at least 1-2 times per quarter.
  • Knowledge of Arabic is a plus.

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India Eximius Full time

    Role Purpose· To ensure customers successfully adopt and continuously use the Eximius recruitment platform - resulting in strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction.· This role leads the Customer Success function and directly contributes to growth and retention.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    4 days ago

    Noida, Uttar Pradesh, India Attentive Full time

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge, Vertex Ventures, Tenacity & Insight Partner that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our...

  • Customer Success Manager

    4 days ago

    Noida, Uttar Pradesh, India Info Edge Full time

    Position Overview:We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at , you will be responsible in -Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the valueTrusted advisor...

  • Customer Success Manager

    4 days ago

    Noida, Uttar Pradesh, India RupeeQ Full time

    Company DescriptionRupeeq, founded in November 2020, is a dynamic online financial marketplace dedicated to connecting individuals and businesses with the best loan products. By streamlining processes, Rupeeq empowers financial institutions with automation to reduce operational burdens and costs. Focused on customer satisfaction, Rupeeq delivers a...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Oriserve Full time

    As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn.Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Cilio AutomationFactory Full time

    Key ResponsibilitiesCustomer relationship management:  Build and maintain strong, long-term relationships with key customers and stakeholders to ensure a high level of satisfaction.Onboarding and implementation:  Guide new and existing clients through the onboarding process, from product setup and training to successful implementation.Product adoption...

  • Customer Success Manager

    4 days ago

    Noida, Uttar Pradesh, India Eqaro Guarantees Full time

    Position: Customer Success ManagerLocation: NoidaCompany: Eqaro GuaranteesCompany DescriptionEqaro Guarantees is a technology-led Financial Guarantees company based in Noida, India. As a pioneer in the industry, Eqaro is committed to fostering economic growth by offering guarantees in lieu of collaterals and cash for individuals, entrepreneurs, and...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India G2mhub Global Full time

    What You'll DoGet involved in the entire customer lifecycle from on-boarding through the account growth phaseProvide product training to enable the customers to realize the potential of ZeaplIdentify product usage gaps and provide actionable solutions to the customersBuild value-based relationships with customers and create Zeapl champions at enterprise...

  • Customer Success Manager

    4 days ago

    Noida, Uttar Pradesh, India WellnessZ Full time

    Job Title: Customer Success & SupportExecutionerSalary: ₹20, ,000 per monthLocation: On-Office (Sector 63, Noida)Department: Customer SuccessAbout the RoleWe are looking for a high-ownership Customer Success & Support Executioner who canmanage onboarding, app setup, client communication, ticket handling, renewals, and upsellingfor WellnessZ clients.This...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Company DescriptionMyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...