Customer Success Manager

14 hours ago

Noida, Uttar Pradesh, India Kovaion Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.

Job Responsibilities:

Acting as a trusted advisor, understanding customer needs and goals

Ownership of multiple project accounts

Proactively identifying and resolving customer(s) issues

Handling the Project Team and ensuring Project Deliverables

Monitoring customer health and proactively addressing churn risk

Tracking key customer success metrics and reporting on progress

Educating customers on best practices

Work directly with the Project Team to plan and execute scheduled activities.

Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.

Actively monitor and track progress toward objectives and project scope,

Plan and schedule project timelines and milestones.

Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.

Facilitate team and user meetings effectively.

Ensure project documents are complete, current, and stored appropriately.

Identifying upsell and cross-sell opportunities to increase customer lifetime value

Required Experience:

8 - 12 Years' experience working in Oracle Landscape.

Strong communication and interpersonal skills

Ability to build trust and rapport with customers

Excellent problem-solving and analytical skills

Proactive and resourceful approach

Deep understanding of the company's product or service

Customer-centric mindset

Proven experience in customer success or project management (or both)

Strong understanding of project management methodologies (e.g., Agile, Waterfall)

Excellent communication, interpersonal, and relationship-building skills

Ability to manage multiple priorities and deadlines in a fast-paced environment

Proactive, resourceful, and data-driven approach to problem-solving

Deep understanding of the company's product or service

Strong interpersonal skills.

Strong track record of meeting project objectives.

Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India AppX (YC S21) Full time

    Customer Success Manager | AppXJob Location: Sec-62, Noida.Experience: YearsCompensation: Max CTC Up to 25K Per Month (Depending upon the last drawn and total experience)Mode: Work from OfficeRole DescriptionThis is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer...

  • Manager - Customer Success

    3 weeks ago

    Noida, Uttar Pradesh, India Spectral Consultants Full time

    Key Responsibilities:Client Onboarding & Relationship Management:- Seamlessly onboard new customers and guide them through the platform.- Develop and maintain strong relationships with key stakeholders in client accounts. Customer Success Strategy:- Proactively monitor customer health metrics to identify potential issues and opportunities for...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India AppX (YC S21) Full time

    Customer Success Manager | AppXJob Location: Sec-62, Noida.Experience: 0.6-2 YearsCompensation: Max CTC Up to 25K Per Month (Depending upon the last drawn and total experience)Mode: Work from OfficeRole DescriptionThis is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India AppX (YC S21) Full time

    Customer Success Manager | AppX Job Location: Sec-62, Noida. Experience: 0.6-2 Years Compensation: Max CTC Up to 25K Per Month (Depending upon the last drawn and total experience) Mode: Work from Office Role Description This is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring...

  • Customer Success Manager

    17 hours ago

    Noida, Uttar Pradesh, India Attentive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...

  • Customer Success Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Credgenics Full time

    Job DescriptionAbout CredgenicsCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job SummaryWe are looking for an experienced and proactive Customer Success...

  • Customer Success Manager

    13 hours ago

    Noida, Uttar Pradesh, India Hirestar Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading background verification company powered by blockchain technology. Our platform enhances transparency and ensures tamper-proof reports, setting us apart in the industry. We offer comprehensive verification services, including educational degree checks, past employment verifications, Aadhaar, PAN, and driving license...

  • Strategic Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking a highly skilled Strategic Customer Success Manager to join our team. In this role, you will be responsible for managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits.You will serve as the...

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India REALCODERZ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success ManagerCompany:RealCoderzLocation:NoidaExperience:2-4 YearsAbout RealCoderz:Realcoderz is revolutionizing physical security with an AI-powered platform for surveillance and operational intelligence. We transform standard CCTV systems into proactive tools that enhance safety and efficiency for clients in key sectors like education,...

  • Customer Journey Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Vjal Institute Full time

    We are an AI-led institute and product company, designing and delivering advanced AI solutions that transform education, enterprises, and everyday problem-solving. We are looking for a Customer Journey Success Manager who can ensure that every customer not only uses but thrives with our products.Role Overview:This role goes beyond customer support and...