Customer Success Manager

20 hours ago

Noida, Uttar Pradesh, India Kovaion Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.

Job Responsibilities:

Acting as a trusted advisor, understanding customer needs and goals

Ownership of multiple project accounts

Proactively identifying and resolving customer(s) issues

Handling the Project Team and ensuring Project Deliverables

Monitoring customer health and proactively addressing churn risk

Tracking key customer success metrics and reporting on progress

Educating customers on best practices

Work directly with the Project Team to plan and execute scheduled activities.

Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.

Actively monitor and track progress toward objectives and project scope,

Plan and schedule project timelines and milestones.

Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.

Facilitate team and user meetings effectively.

Ensure project documents are complete, current, and stored appropriately.

Identifying upsell and cross-sell opportunities to increase customer lifetime value

Required Experience:

8 - 12 Years' experience working in Oracle Landscape.

Strong communication and interpersonal skills

Ability to build trust and rapport with customers

Excellent problem-solving and analytical skills

Proactive and resourceful approach

Deep understanding of the company's product or service

Customer-centric mindset

Proven experience in customer success or project management (or both)

Strong understanding of project management methodologies (e.g., Agile, Waterfall)

Excellent communication, interpersonal, and relationship-building skills

Ability to manage multiple priorities and deadlines in a fast-paced environment

Proactive, resourceful, and data-driven approach to problem-solving

Deep understanding of the company's product or service

Strong interpersonal skills.

Strong track record of meeting project objectives.

Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India Trangile Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success ManagerLocation: NoidaExperience: 10+ YearsAbout the Role:We are looking for a dynamic and customer-focused Customer Success Manager with strong experience in either ERP Solutions or "WMS solutions". The ideal candidate will be responsible for managing client relationships, driving customer satisfaction, and ensuring seamless support and...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    The Customer Success Manager (CSM) plays a pivotal role in ensuring that every customer achieves measurable success using the Pinga ERP platform. This role bridges the gap between product implementation, customer adoption, and long-term value delivery. The CSM works closely with customers post-implementation to ensure smooth onboarding, optimal usage,...

  • Customer Success Manager

    20 hours ago

    Noida, Uttar Pradesh, India LeadSquared Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior/Lead Customer Success Manager (Enterprise)Location:Bengaluru / Noida / MumbaiFunction:Customer SuccessReports to:Director, Customer SuccessAbout LeadSquaredLeadSquared is a fast-growing SaaS company in the CRM and revenue acceleration space. We empower organizations across BFSI, EdTech, Healthcare, and other emerging verticals to drive high-velocity...

  • Customer Success Manager

    1 day ago

    Noida, Uttar Pradesh, India Attentive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...

  • Customer Success Manager

    17 hours ago

    Noida, Uttar Pradesh, India Hirestar Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description is a leading background verification company powered by blockchain technology. Our platform enhances transparency and ensures tamper-proof reports, setting us apart in the industry. We offer comprehensive verification services, including educational degree checks, past employment verifications, Aadhaar, PAN, and driving license...

  • Customer Success Manager

    17 hours ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Company:Credgenics is India's leading SaaS-based debt collection platform. Our platform helps Banks, Non-banking finance companies, FinTech, and ARC's worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends.We at Credgenics...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India REALCODERZ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success ManagerCompany:RealCoderzLocation:NoidaExperience:2-4 YearsAbout RealCoderz:Realcoderz is revolutionizing physical security with an AI-powered platform for surveillance and operational intelligence. We transform standard CCTV systems into proactive tools that enhance safety and efficiency for clients in key sectors like education,...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Evanik Networks Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description:eVanik Networks Private Limited is a leading SaaS provider specializing in back-office solutions for eCommerce sellers. Our platform helps businesses automate key operations, including payment reconciliation, accounting, inventory management across multiple channels, and transaction syncing for online marketplaces. Known for our strong...

  • customer success

    2 days ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job   Key responsibilities In this role, you will be responsible for:    Proficient in communication & capable of effectively managing customer interactions. Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe DME products and services.  Assisting customers in effectively...

  • Customer Success Specialist

    1 week ago

    Noida, Uttar Pradesh, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Customer Success Specialist Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard...