Customer Success Manager

2 days ago

Noida, Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

The Customer Success Manager (CSM) plays a pivotal role in ensuring that every customer achieves measurable success using the Pinga ERP platform. This role bridges the gap between product implementation, customer adoption, and long-term value delivery. The CSM works closely with customers post-implementation to ensure smooth onboarding, optimal usage, satisfaction, and renewal readiness.

Key Responsibilities

1. Customer Onboarding & Implementation

  • Coordinate with the implementation team to ensure smooth ERP onboarding and setup.
  • Develop customer-specific success plans aligned with business goals and timelines.
  • Conduct product walkthroughs, training, and orientation sessions for customer teams.

2. Product Adoption & Utilization

  • Monitor product usage, identify adoption gaps, and proactively address issues.
  • Work with customers to optimize ERP utilization across modules.
  • Suggest process improvements or product configurations that improve outcomes.

3. Relationship Management

  • Build strong, trusted partnerships with customers at multiple levels.
  • Act as the primary point of contact for escalations, queries, and support coordination.
  • Collaborate with the Marketing (KIT) team to share customer insights and opportunities.
  • Upsell and cross sell other modules and features to existing customers.
  • Ensure new projects are added in Pinga

4. Value Delivery & Retention

  • Track and communicate the tangible value customers gain from using Pinga ERP.
  • Drive renewals, minimize churn, and enhance customer lifetime value.
  • Present quarterly success reports to clients showing progress, KPIs, and ROI.

5. Feedback & Continuous Improvement

  • Capture feedback, feature requests, and pain points and channel them to the product team.
  • Participate in internal reviews to improve processes, documentation, and product experience.

Key Skills & Competencies

  • Excellent communication and relationship management skills.
  • Strong understanding of SaaS / ERP systems and real estate domain (preferred).
  • Analytical mindset to track product adoption and success metrics.
  • Problem-solving and customer empathy orientation.
  • Ability to manage multiple clients and projects simultaneously.

Qualification & Experience

  • Graduate / Postgraduate in Business, Technology, or related field.
  • 2–6 years of experience in Customer Success, Product Support, or Account Management roles.

Experience with ERP or SaaS platforms will be an advantage

Job Type: Full-time

Pay: ₹240, ₹600,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

  • Customer Success Manager

    1 day ago

    Noida, Uttar Pradesh, India Eximius Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Purpose· To ensure customers successfully adopt and continuously use the Eximius recruitment platform - resulting in strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction.· This role leads the Customer Success function and directly contributes to growth and retention.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi connectionsTeamware iis hiring for Customer success account manager roleLocation: NoidaNotice period:30daysExperience:3-5yearsJob descriptionWe are hiring a Customer Success Manager to join our EMEA Digital Media Customer Success team. You will be in a customer facing role and will act as a trusted advisor to our customers. The CSM will be responsible for...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India AppX (YC S21) Full time ₹ 3,00,000 per year

    Customer Success Manager | AppXJob Location:Sec-62, Noida.Experience:0.6-2 YearsCompensation:Max CTC Up to 25K Per Month (Depending upon the last drawn and total experience)Mode: Work from OfficeRole DescriptionThis is a full-time role for a Customer Success Manager at AppX (YC S21). The Customer Success Manager will be responsible for ensuring customer...

  • Customer Success Manager

    3 days ago

    Noida, Uttar Pradesh, India Oriserve Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn.Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and...

  • Customer Success Manager

    3 days ago

    Noida, Uttar Pradesh, India Cilio AutomationFactory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key ResponsibilitiesCustomer relationship management:  Build and maintain strong, long-term relationships with key customers and stakeholders to ensure a high level of satisfaction.Onboarding and implementation:  Guide new and existing clients through the onboarding process, from product setup and training to successful implementation.Product adoption...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About CredgenicsCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job SummaryWe are looking for an experienced and proactiveCustomer Success Manager (CSM)to join...

  • Customer Success Manager

    3 days ago

    Noida, Uttar Pradesh, India G2mhub Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You'll DoGet involved in the entire customer lifecycle from on-boarding through the account growth phaseProvide product training to enable the customers to realize the potential of ZeaplIdentify product usage gaps and provide actionable solutions to the customersBuild value-based relationships with customers and create Zeapl champions at enterprise...

  • Customer Success

    2 weeks ago

    Noida, Uttar Pradesh, India Dreamsol Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards. Your role will involve utilizing strong analytical skills for requirement analysis and documentation, expertise in quality assurance...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Provana Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Success Manager with experience handling US-based clients in the SaaS space. This role demands both relationship leadership and technical acumen you will serve as the primary point of contact for high-value accounts, ensuring adoption, retention, and growth. You'll also guide clients through technical setups, integrations, and...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Bestal Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Job Description:2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technologyManage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth.Lead the onboarding process for new clients and work on any new...