Customer Success and Support

20 hours ago

Noida, Uttar Pradesh, India Invia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon

As a key member of the Customer Success team, you will be responsible for providing high-quality customer support and fostering long-term relationships with telecommunications clients. This role requires exceptional communication skills, technical proficiency, and a strong understanding of mobility and SaaS-based solutions.

You will serve as a trusted advisor and first point of contact for clients, providing Level 1 and Level 2 support for incidents and requests related to core telecom products, applications, and connected services. Working closely with internal teams, you will help ensure that customers receive efficient, timely, and professional support across all touchpoints.

Key Responsibilities

  • Coordinate and deliver onboarding, implementation, migration, and training activities to ensure a seamless transition and successful adoption for enterprise telecommunications customers.
  • Provide Level 1 and Level 2 technical support for telecom and mobility services, SaaS platforms, and related applications.
  • Manage incidents and service requests through Incident Management Systems, following ITIL-based processes.
  • Build and maintain strong client relationships through clear communication, responsiveness, and proactive support.
  • Support the customer onboarding and success journey, assisting with setup, troubleshooting, and usage optimization.
  • Diagnose and resolve issues related to mobile connectivity, SIM provisioning, network services, and device configurations.
  • Accurately document all customer interactions, troubleshooting steps, and resolutions in line with company standards.
  • Identify recurring issues and collaborate with internal teams to improve service quality and customer experience.
  • Create and maintain user guides, FAQs, and knowledge base documentation to support ongoing client success

Skills, Knowledge and Experience

  • Proven experience in a Customer Success, Service Desk, or Support role within the telecommunications or IT industry.
  • Strong understanding of mobility services, telecom provisioning, and SaaS platforms.
  • Practical experience using Incident Management and CRM systems

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India Trangile Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success ManagerLocation: NoidaExperience: 10+ YearsAbout the Role:We are looking for a dynamic and customer-focused Customer Success Manager with strong experience in either ERP Solutions or "WMS solutions". The ideal candidate will be responsible for managing client relationships, driving customer satisfaction, and ensuring seamless support and...

  • Customer Success Specialist

    1 week ago

    Noida, Uttar Pradesh, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Customer Success Specialist Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    The Customer Success Manager (CSM) plays a pivotal role in ensuring that every customer achieves measurable success using the Pinga ERP platform. This role bridges the gap between product implementation, customer adoption, and long-term value delivery. The CSM works closely with customers post-implementation to ensure smooth onboarding, optimal usage,...

  • Customer Success Associate

    1 week ago

    Noida, Uttar Pradesh, India Melimu Edutech Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Customer Relationship ManagementSupport the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement.Assist with customer onboarding, product training sessions, and adoption initiatives.Serve as an additional point of contact for customer queries and ensure timely resolution.Billing, Renewals &...

  • Java Customer Success Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Oracle Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Java Customer Success/Renewals Specialist NA MarketJob Location:- NoidaWork Timings:- Shift Required (US Shift)Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission critical...

  • Java Customer Success Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Oracle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission critical applications and infrastructure on the Java SE platform.Java Platform, Standard Edition (Java SE) lets enterprises develop...

  • Customer Success Manager

    18 hours ago

    Noida, Uttar Pradesh, India LeadSquared Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior/Lead Customer Success Manager (Enterprise)Location:Bengaluru / Noida / MumbaiFunction:Customer SuccessReports to:Director, Customer SuccessAbout LeadSquaredLeadSquared is a fast-growing SaaS company in the CRM and revenue acceleration space. We empower organizations across BFSI, EdTech, Healthcare, and other emerging verticals to drive high-velocity...

  • Customer Success Analyst

    4 days ago

    Noida, Uttar Pradesh, India Kigen Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Originally founded by Arm, Kigen enable businesses to grow their Internet of Things rapidly through the SIM, eSIM and iSIM technologies and are pushing the boundaries in the industry. Working with a number of high-profile customers globally, our growing business is excited to be expanding our Supply Chain team in Noida, New Delhi.Role OverviewThe successful...

  • customer success

    2 days ago

    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job   Key responsibilities In this role, you will be responsible for:    Proficient in communication & capable of effectively managing customer interactions. Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe DME products and services.  Assisting customers in effectively...

  • Senior Customer Success Specialist

    1 week ago

    Noida, Uttar Pradesh, India Oracle Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard Edition (Java SE) lets enterprises...