Customer Success Associate

2 days ago

Noida, Uttar Pradesh, India Melimu Edutech Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Customer Relationship Management

  • Support the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement.
  • Assist with customer onboarding, product training sessions, and adoption initiatives.
  • Serve as an additional point of contact for customer queries and ensure timely resolution.

Billing, Renewals & Collections

  • Ensure timely creation and delivery of invoices to customers.
  • Take ownership of collections initiatives to follow up and close outstanding payments.
  • Coordinate contract renewals, ensuring timely triage and communication with customers and internal stakeholders.
  • Prepare and manage change request billings, contract addendums, and extensions as required.

Reporting & Internal Coordination

  • Maintain accurate and updated customer information, renewal status, and correspondence in the CRM.
  • Generate customer usage, renewal, and billing reports for internal review.
  • Collaborate with cross-functional teams including Finance, Sales, and Support to ensure smooth operations and customer satisfaction.
  • Assist in gathering customer feedback, testimonials, and references for marketing and success stories.

Qualifications & Skills:

  • Bachelors degree in Business, Finance, or a related field.
  • 2–5 years of experience in Customer Success, Account Management, or Billing Operations (preferably in a SaaS or technology-based organization).
  • Strong communication, interpersonal, and relationship-building skills.
  • Excellent attention to detail, time management, and organizational abilities.
  • Proficiency with CRM systems (e.g., Salesforce, HubSpot, or Zoho) and spreadsheet tools (Excel or Google Sheets).
  • Basic understanding of invoicing, contract management, and collections processes.

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