Customer Success Associate

6 days ago


Noida, Uttar Pradesh, India Melimu Edutech Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Customer Relationship Management

  • Support the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement.
  • Assist with customer onboarding, product training sessions, and adoption initiatives.
  • Serve as an additional point of contact for customer queries and ensure timely resolution.

Billing, Renewals & Collections

  • Ensure timely creation and delivery of invoices to customers.
  • Take ownership of collections initiatives to follow up and close outstanding payments.
  • Coordinate contract renewals, ensuring timely triage and communication with customers and internal stakeholders.
  • Prepare and manage change request billings, contract addendums, and extensions as required.

Reporting & Internal Coordination

  • Maintain accurate and updated customer information, renewal status, and correspondence in the CRM.
  • Generate customer usage, renewal, and billing reports for internal review.
  • Collaborate with cross-functional teams including Finance, Sales, and Support to ensure smooth operations and customer satisfaction.
  • Assist in gathering customer feedback, testimonials, and references for marketing and success stories.

Qualifications & Skills:

  • Bachelors degree in Business, Finance, or a related field.
  • 2–5 years of experience in Customer Success, Account Management, or Billing Operations (preferably in a SaaS or technology-based organization).
  • Strong communication, interpersonal, and relationship-building skills.
  • Excellent attention to detail, time management, and organizational abilities.
  • Proficiency with CRM systems (e.g., Salesforce, HubSpot, or Zoho) and spreadsheet tools (Excel or Google Sheets).
  • Basic understanding of invoicing, contract management, and collections processes.


  • Noida, Uttar Pradesh, India SquadStack Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking an experienced and dynamicCustomer Success Associateto lead and manage the operations of our customer service contact centre, with a focus on delivering exceptional service to our insurance customers. The ideal candidate will be responsible for overseeing daily operations, managing a team of customer service agents, and ensuring that...


  • Noida, Uttar Pradesh, India Vinove Software Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesAre you a confident communicator with a knack for solving problems? Join our customer success team and get the opportunity to work on a fast-growing IT product while building your career in client engagement and tech-based support.Role & Responsibilities:Interact with customers via phone, email, and chat to resolve queries and ensure...


  • Noida, Uttar Pradesh, India Eximius Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Purpose· To ensure customers successfully adopt and continuously use the Eximius recruitment platform - resulting in strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction.· This role leads the Customer Success function and directly contributes to growth and retention.Key ResponsibilitiesCustomer...


  • Noida, Uttar Pradesh, India Diligente Technologies Full time US$ 60,000 - US$ 1,20,000 per year

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...

  • Customer Success

    1 day ago


    Noida, Uttar Pradesh, India WellnessZ Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Success & SupportExecutionerSalary:₹20,000 per monthLocation:On-Office (Sector 63, Noida)Department:Customer SuccessAbout the RoleWe are looking for a high-ownership Customer Success & Support Executionerwho canmanage onboarding, app setup, client communication, ticket handling, renewals, and upsellingfor WellnessZ clients.This role...


  • Noida, Uttar Pradesh, India G2mhub Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You'll DoGet involved in the entire customer lifecycle from on-boarding through the account growth phaseProvide product training to enable the customers to realize the potential of ZeaplIdentify product usage gaps and provide actionable solutions to the customersBuild value-based relationships with customers and create Zeapl champions at enterprise...


  • Noida, Uttar Pradesh, India Trangile Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success ManagerLocation: NoidaExperience: 10+ YearsAbout the Role:We are looking for a dynamic and customer-focused Customer Success Manager with strong experience in either ERP Solutions or "WMS solutions". The ideal candidate will be responsible for managing client relationships, driving customer satisfaction, and ensuring seamless support and...


  • Noida, Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    The Customer Success Manager (CSM) plays a pivotal role in ensuring that every customer achieves measurable success using the Pinga ERP platform. This role bridges the gap between product implementation, customer adoption, and long-term value delivery. The CSM works closely with customers post-implementation to ensure smooth onboarding, optimal usage,...


  • Noida, Uttar Pradesh, India eeb2831e-9ce0-4460-935a-a0c2ece1876e Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    0-2NoidaFull-TimeKey Responsibilities:Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related...


  • Noida, Uttar Pradesh, India MCUBE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Location:Sector 62, Noida, UPExperience:1-3 yearsWorking Days:5 daysWork Mode:On-siteKey Responsibilities :Develop and maintain strong, long-term relationships with key clients.Act as the main point of contact for assigned accounts, handling all clientcommunications and needs.Understand customer requirements and business objectives to provide...