Customer Success

2 days ago

Noida, Uttar Pradesh, India Info Edge Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description:

The Customer Success role at Info Edge India Ltd for IIMJOBS focuses on ensuring a positive experience for users through effective onboarding, support, and relationship management. The primary objective is to drive user engagement, satisfaction, and retention. Responsibilities include understanding customer needs, providing tailored solutions, conducting regular check-ins, and gathering feedback to facilitate continuous improvement. This role also involves collaborating with cross-functional teams to enhance product offerings and resolve customer issues.

Key Responsibilities:

  • Onboard new customers and ensure they have a smooth transition to the platform.

  • Act as the primary point of contact for customer inquiries and issues.

  • Develop and maintain strong relationships with clients to enhance customer loyalty.

  • Conduct regular check-ins to assess customer satisfaction and gather feedback.

  • Analyze customer data to identify trends and insights for improving service.

  • Collaborate with sales and product teams to address customer needs and enhance features.

  • Create and maintain customer success documentation and resources.

  • Monitor key performance metrics related to customer health and satisfaction.

  • Facilitate training sessions and workshops for customers to maximize their use of the platform.

Skills Required:

  • Strong communication and interpersonal skills.

  • Problem-solving abilities with a focus on customer satisfaction.

  • Ability to analyze data and generate actionable insights.

  • Project management skills with attention to detail.

  • Proficiency in understanding customer needs and offering suitable solutions.

  • Able to work collaboratively in a team-oriented environment.

  • Experience in customer success or account management is a plus.

Tools Required:

  • CRM software (e.g., Salesforce, HubSpot).

  • Customer support tools (e.g., Zendesk, Freshdesk).

  • Data analysis tools (e.g., Excel, Tableau).

  • Communication platforms (e.g., Slack, Microsoft Teams).

  • Project management tools (e.g., Asana, Trello).

This role is ideal for individuals seeking to make an impact in a dynamic environment while contributing to the success of both customers and the organization.

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