Customer Success Engineer-Prisma Cloud

2 days ago


Noida, Uttar Pradesh, India Infinity Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Summary:

  • We are seeking a highly skilled and customer-focused Customer Success Engineer (CSE) to support our customers using Prisma Cloud, Palo Alto Networks comprehensive cloud-native security platform
  • As a CSE, you will play a pivotal role in driving successful adoption, resolving technical issues, and ensuring overall customer satisfaction and retention

Key Responsibilities:

  • Serve as the primary technical contact for assigned Prisma Cloud customers.
  • Drive onboarding, enablement, and ongoing technical support throughout the customer lifecycle.
  • Troubleshoot complex issues across cloud environments (AWS, Azure, GCP) and guide customers to resolution.
  • Collaborate with internal teams (Support, Product, Engineering, Sales) to escalate and resolve customer concerns.
  • Provide best practice recommendations to ensure successful product adoption.
  • Conduct regular health checks and technical reviews to ensure customer success.
  • Assist in identifying customer use cases and advocating feature enhancements.
  • Document solutions, processes, and contribute to knowledge base content.
  • Work closely with account teams to understand customer goals and ensure alignment with product capabilities.

Required Skills and Experience:

  • 6-10 years of experience in a technical support, customer success, or professional services role.
  • Strong understanding of cloud platforms: AWS, Azure, or GCP.
  • Hands-on experience with containerization (Kubernetes, Docker) and CI/CD pipelines.
  • Familiarity with security concepts including cloud security posture management (CSPM), compliance, and DevSecOps.
  • Experience in scripting (Python, Bash, etc.) and using REST APIs.
  • Strong problem-solving and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Customer-centric attitude with a focus on delivering exceptional service.

Preferred Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Industry certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Administrator Associate.
  • Experience with Prisma Cloud or other CNAPP (Cloud Native Application Protection Platforms).
  • Familiarity with SIEM tools and security frameworks (e.g., NIST, CIS).


  • Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    ManagerLead the implementation, operation, and tuning of Prisma Cloud by Palo Alto across cloud platforms (AWS, Azure, GCP). Drive cloud posture management (CSPM), workload protection (CWPP), and IAM risk control using Prisma. Define and enforce cloud security standards and policies. Manage and respond to Prisma alerts related to misconfigurations,...

  • customer success

    3 days ago


    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job   Key responsibilities In this role, you will be responsible for:    Proficient in communication & capable of effectively managing customer interactions. Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe DME products and services.  Assisting customers in effectively...


  • Noida, Uttar Pradesh, India Attentive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...


  • Noida, Uttar Pradesh, India LeadSquared Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior/Lead Customer Success Manager (Enterprise)Location:Bengaluru / Noida / MumbaiFunction:Customer SuccessReports to:Director, Customer SuccessAbout LeadSquaredLeadSquared is a fast-growing SaaS company in the CRM and revenue acceleration space. We empower organizations across BFSI, EdTech, Healthcare, and other emerging verticals to drive high-velocity...


  • Noida, Uttar Pradesh, India Trackier Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 9 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...


  • Noida, Uttar Pradesh, India Trangile Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success ManagerLocation: NoidaExperience: 10+ YearsAbout the Role:We are looking for a dynamic and customer-focused Customer Success Manager with strong experience in either ERP Solutions or "WMS solutions". The ideal candidate will be responsible for managing client relationships, driving customer satisfaction, and ensuring seamless support and...


  • Noida, Uttar Pradesh, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Customer Success Specialist Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard...


  • Noida, Uttar Pradesh, India REALCODERZ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success ManagerCompany:RealCoderzLocation:NoidaExperience:2-4 YearsAbout RealCoderz:Realcoderz is revolutionizing physical security with an AI-powered platform for surveillance and operational intelligence. We transform standard CCTV systems into proactive tools that enhance safety and efficiency for clients in key sectors like education,...


  • Noida, Uttar Pradesh, India Kovaion Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...


  • Noida, Uttar Pradesh, India Pinga SOlutions Pvt. Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    The Customer Success Manager (CSM) plays a pivotal role in ensuring that every customer achieves measurable success using the Pinga ERP platform. This role bridges the gap between product implementation, customer adoption, and long-term value delivery. The CSM works closely with customers post-implementation to ensure smooth onboarding, optimal usage,...