Customer Success Engineer-Prisma Cloud

2 days ago

Noida, Uttar Pradesh, India Infinity Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Summary:

  • We are seeking a highly skilled and customer-focused Customer Success Engineer (CSE) to support our customers using Prisma Cloud, Palo Alto Networks comprehensive cloud-native security platform
  • As a CSE, you will play a pivotal role in driving successful adoption, resolving technical issues, and ensuring overall customer satisfaction and retention

Key Responsibilities:

  • Serve as the primary technical contact for assigned Prisma Cloud customers.
  • Drive onboarding, enablement, and ongoing technical support throughout the customer lifecycle.
  • Troubleshoot complex issues across cloud environments (AWS, Azure, GCP) and guide customers to resolution.
  • Collaborate with internal teams (Support, Product, Engineering, Sales) to escalate and resolve customer concerns.
  • Provide best practice recommendations to ensure successful product adoption.
  • Conduct regular health checks and technical reviews to ensure customer success.
  • Assist in identifying customer use cases and advocating feature enhancements.
  • Document solutions, processes, and contribute to knowledge base content.
  • Work closely with account teams to understand customer goals and ensure alignment with product capabilities.

Required Skills and Experience:

  • 6-10 years of experience in a technical support, customer success, or professional services role.
  • Strong understanding of cloud platforms: AWS, Azure, or GCP.
  • Hands-on experience with containerization (Kubernetes, Docker) and CI/CD pipelines.
  • Familiarity with security concepts including cloud security posture management (CSPM), compliance, and DevSecOps.
  • Experience in scripting (Python, Bash, etc.) and using REST APIs.
  • Strong problem-solving and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Customer-centric attitude with a focus on delivering exceptional service.

Preferred Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Industry certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Administrator Associate.
  • Experience with Prisma Cloud or other CNAPP (Cloud Native Application Protection Platforms).
  • Familiarity with SIEM tools and security frameworks (e.g., NIST, CIS).

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