Cloud Security Customer Success Manager
1 week ago
Required Skills
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
- Minimum 5 years relevant work experience in pre-sales, support, customer success, consulting or similar roles
- Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use
- Experience with Cloud Containers (i e Kubernetes) and Serverless technology
- Experience with security products and/or offerings
- Ability to communicate technical details to a non-technical audience
- Excellent organizational and time management skills
- Self-starter, self-directed and independent thinker
- Ability to multi-task and work in a fast-paced environment
- Availability to provide after-hours support on a scheduled / non-scheduled basis
- Flexibility for travel (30%)
- Highly beneficial to have public cloud certifications (AWS, Azure, GCP, etc ) prior to joining
- It is expected that you will gain public cloud certification within the first 6 months
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