Customer Engineer

5 days ago

Noida, Uttar Pradesh, India AVE-Promagne Business Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year
  • Required Skills3-8 years of relevant work experience in SysOps, Cloud Administration, Technical support, pre-sales, post-sales, technical support, consulting or similar roles desired; strong consulting and project management skills
  • This is a Customer-facing role, experience in handling customer issues is a requirement
  • The candidate should be comfortable giving a Webinar when required
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
  • Experience with deploying, operationalizing or supporting one or more cloud applications such as Box, Dropbox, Google Drive, , is desired
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Ability to multi-task and work in a fast-paced environment
  • Strong hands-on experience with one or more of the following Cloud Platforms AWS, GCP and Azure
  • Strong Knowledge of AWS services and components such as EC2, ELB, VPC, RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc
  • In lieu of AWS experience, similar experience with Azure or GCP will be consideredOne or more of Architect level AWS Certification, Azure Certification or Google Cloud Certification strongly preferred
  • Those will Cloud Security Certifications like CCSP will be preferred
  • The position needs to support environments like production, staging and development
  • Experience troubleshooting Kubernetes, containers, and serverlessHands-on experience with Linux distributions (RHEL, Debian, Alpine, Ubuntu, Centos, etc)
  • Exposure to DevOps ecosystem: CI, CD tools, orchestration tools, data center automation, open source tools like Jenkins, Ansible, Terraform, etc
  • Understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc
  • Knowledge of general security practices and regulatory compliance requirements (CIS, PCI, NIST etc)Experience with one or more scripting languages like Python, PowerShell, JavaScript, etc
  • Experience with REST APIs
  • Ability to read and understand JSON
  • BE/BTech in Computer Engineering / Electronics & Communications Engineering or their equivalent

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