Customer Operations Engineer

Job Summary

We are seeking a highly skilled and proactive Network and Security Engineer with a strong passion for secure network implementation and operations. In this role, you'll deploy and manage scalable, resilient, and secure network infrastructures while ensuring high availability and performance. If you enjoy solving complex problems and strengthening security posture, this role is for you.

Key Responsibilities

• Deploy and manage network security controls such as firewalls, IDS/IPS, proxies, VPNs, and email security systems.
• Deploy and manage SD-WAN solutions to optimize application performance and branch connectivity.
• Monitor and analyze network traffic, logs, and alerts to detect and respond to potential threats in real time.
• Deploy and configure Security and Networking Appliances and VPN tunnels for secure hybrid cloud connectivity.
• Support incident response and perform root cause analysis for network or security events.
• Continuously evaluate and enhance network architecture, recommending improvements aligned with business and technology objectives.
• Implement QoS (Quality of Service) policies to ensure network performance optimization.
• Nice to have: Passion for efficient operations and Python, bash-scripting, and APIs to enhance efficiency and minimize manual intervention.

Technical Skills

• Deep understanding of networking protocols: Routing, Switching, VLANs, subnets, VPN, IPSec, DHCP, OSPF, DNS, etc.
• Advanced knowledge of security frameworks and architectures (SASE, SD-WAN, ZTNA, Zero Trust).
• Hands-on experience with firewalls, URL filtering and email security gateways.
• Proficiency with next-generation firewalls, proxy solutions, secure email gateways, and identity access management within a SASE framework.
• Experience with Azure networking and hybrid cloud connectivity.

Analytical & Problem-Solving Skills

• Strong analytical mindset to identify threats and anomalies in network traffic.
• Methodical and structured approach to incident response and vulnerability management.
• Continuous improvement mindset focused on reducing manual effort through automation.

Soft Skills

• Excellent communication skills for collaborating with Customers, DevOps, and Internal Teams.
• Attention to detail with a proactive, security-first mindset.
• Adaptability to emerging technologies, tools, and security challenges.
• Team-oriented approach with a commitment to knowledge sharing and collaboration.

Preferred Qualifications

• Bachelor's degree (or higher) in Computer Science, Information Technology, or a related field.
• Certifications such as CCNA, CCNP, CompTIA Security+, Fortinet NSE, or Palo Alto PCNSE.
• Familiarity with telecom Networking, Zero Trust architecture, SASE, and modern cloud networking.

About Open Systems:

 Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

What we offer:

 Want to join a team that enjoys making secure connectivity simple for our customers? You'll be among people who believe in:

 Caring PASSIONATELY about keeping our customers safe – We're dedicated to solving problems. Whatever it takes.

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let's surprise it first.

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.

As a testament to this, Open Systems has been recognised as an outstanding place to work. You'll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

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