Customer Enablement Engineer

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Adobe is driving its business into the Cloud and is looking for key engineers to help us get there. We are looking for someone who has hands on Enterprise Software experience, familiarity with Amazon Cloud Services/Microsoft Azure, and experience working with customers to keep them in the game. As we continue to expand our product offerings across the marketplace, you will support our customers in the deployment, operation and upgrade of their sites on single tenant AEM deployments.

The challenge - Customer Enablement Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client's investment. Customer Enablement Engineers are technology-savvy individuals who have experience in Digital Marketing and know its value in driving company strategies. They work directly with our clients to understand business and technical requirements, and to develop solutions to ensure success. This position includes all of the following aspects –  

1. Strategic consulting in Adobe's Digital Experience standard processes, and bridging communication into Digital Media

2. Strategic enablement of customers by providing support for deployments, key product upgrades, regular maintenance activities, major production cutovers & releases

3. Provide triaging support for resolving critical incidents

4. Focus on ensuring service level agreements for customers

Skill Requirements

• BE/B.Tech in Computer Science Engineering

• Overall 5+ years of relevant work experience

• Strong knowledge of RedHat Linux and Java systems

• Experience with Amazon Web Services and/or Microsoft Azure infrastructure highly desired

• Experience with Enterprise critical software is essential, with Adobe Experience Manager (AEM) a strong plus

• Experience with long term operation, solving, and upgrade of Enterprise software a plus

• Readiness to work in NA shifts across 24x5

• Excellent written and verbal communications and customer handling skills

• Superior ability to demonstrate genuine concern, anticipate needs, and address customer needs

• Exposure on Frontend Tech stack [HTML, Javascript, CSS]

• Experience with Automation tools such as Maven, Jenkins, Git is desirable

• Experience with Chef/Puppet/Salt Stack is desirable

• Nice to have scripting skills in Bash/Ruby/Python

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