Operations and Customer Experience Associate

4 days ago

Noida, Uttar Pradesh, India Better Basics Full time

Location: Noida (On-site)

Type: Full-time

About Better Basics

Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.

We are looking for a sharp, organised, and driven
Operations and Customer Experience Associate

to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.

Key Responsibilities

Operations & Execution

  • Coordinate daily order fulfilment, returns, and inventory updates
  • Work closely with the factory manager to align fabric availability, order timelines, and production tracking
  • Flag operational bottlenecks early and solve for delays, errors, or system gaps
  • Own backend updates on Shopify (order edits, returns, inventory, analytics)
  • Maintain trackers and reports across orders, returns, production status, and material movement

Customer Experience (CX)

  • Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc.
  • Track recurring customer pain points and suggest process improvements
  • Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication
  • Coordinate with the factory and founder to resolve escalations quickly and transparently

Cross-functional Coordination

  • Liaise between factory, delivery partners, vendors, and external freelancers
  • Assist in planning and executing restocks and new product launches

Qualifications/Requirements

  • 2+ years of experience in operations, consulting, e-commerce, or early-stage startups
  • Quick learner and adaptability in the workplace
  • Highly organised and process-driven, someone who can bring structure to chaos
  • Detail oriented with strong written and verbal communication skills
  • Comfortable coordinating with factory teams, vendors, and logistics providers
  • Bias for action—you take ownership, spot issues before they snowball, and solve independently
  • Familiar with Shopify, Excel/Google Sheets
  • Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators

Added Benefits

  • Ownership and autonomy from day one
  • A front-row seat to how a modern consumer brand is built
  • Exposure to multiple verticals: production, e-commerce, logistics, and customer operations
  • The chance to lead all operations within 12–18 months

Start Date: Immediate

To apply, please email your resume and short note to with subject line:

Operations and Customer Experience Associate: .

Please include salary expectation as well.

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