Customer Experience Officer in Noida

6 days ago

Noida, Uttar Pradesh, India THE STRUTT STORE Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Location: [Noida, India]

Employment Type: Full-time

Experience: 1–2 years

Salary Range: ₹15,000 – ₹25,000 per month

About STRUTT
STRUTT is a fast-growing 360° Travel Lifestyle brand, creating innovative travel products for the modern explorer. We retail across D2C, marketplaces, and offline partnerships, with customer delight at the core of our brand promise.

Role Overview

We are looking for a Customer Care Executive who will be the voice of STRUTT across all customer touchpoints. The role involves managing customer queries, emails, calls, WhatsApp messages, and social media interactions, ensuring a smooth and delightful experience for every customer.

Key Responsibilities

  • Handle customer queries via phone, email, WhatsApp, and social media messages.
  • Resolve issues related to orders, returns, exchanges, and product information.
  • Maintain accurate records of customer interactions in the system.
  • Coordinate with the operations & logistics team to ensure timely resolution of complaints.
  • Track and report customer satisfaction, escalations, and common feedback trends.
  • Assist in building customer loyalty and retention programs.

What We Offer

  • Salary package: ₹15,000 – ₹25,000 per month.
  • Opportunity to grow with a young, ambitious lifestyle brand.
  • Direct exposure to D2C + retail operations.
  • A collaborative, entrepreneurial work culture with ownership of the role.

Job Type: Full-time

Work Location: In person

About Company: STRUTT is a dynamic and innovative soft luggage D2C brand dedicated to creating and handcrafting fun and innovative luggage for travelers. We are into the manufacturing of duffel bags, traveler bags, cabin baggage, wallets, passport holders, etc.

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