Customer Experience Associate

3 days ago

Noida, Uttar Pradesh, India Value Research Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We seek a proactive and customer-centric Customer Experience Associate to join our team. The ideal candidate will manage customer relationships, ensure satisfaction, and identify growth opportunities. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

  • Serve as the primary point of contact for customers, managing all aspects of the customer relationship.
  • Address and resolve customer concerns efficiently or escalate them when necessary.
  • Proactively identify and suggest improvements in processes to enhance efficiency and customer experience.
  • Recognize opportunities for revenue growth and increased customer retention.
  • Act as the voice of the customer, providing insights internally to drive better service and experience.
  • Ensure compliance with customer agreements and service commitments.
  • Collaborate effectively with teams to support company goals and objectives.

Required Skills & Competencies

  • Strong analytical and critical thinking abilities with a sharp, agile mindset.
  • Ability to create structure and processes in areas where they may not yet exist.
  • Adaptability to manage ambiguity and influence positive change.
  • High energy, drive, and urgency in delivering outstanding results.
  • Personal accountability and ownership of tasks and outcomes.
  • Excellent problem-solving and multitasking skills in a fast-paced environment.
  • Strong listening skills and customer-focused approach.

Qualifications & Experience

  • Graduate/Undergraduate (Commerce background preferred).
  • Minimum 1 year of experience in an international voice/email/chat blended inbound/outbound process.
  • Knowledge or experience in mutual funds, stocks, or a similar financial sector is highly preferred.
  • Fluency in Hindi and English with excellent verbal and written communication skills.
  • Familiarity with CRM systems and customer service practices.

Selection Process

  1. Assessment Round
  2. Interview Round
  3. Operations Round (if required)
  4. HR Round

Work Schedule & Location

  • Work from Office: Monday to Friday (9:00 AM 6:00 PM)
  • Work from Home: Flexible half-day on Saturdays
  • Sunday OffRole & responsibilities

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