Customer Relationship Associate
1 day ago
Customer Relationship Associate
Location: Sector 2, Noida
Experience: 1–3Years
Salary: 15,000 per month + incentives
Employment Type: Full-time
About the Role
We are looking for a proactive Customer Relationship Associate who will act as the bridge between clients and our team. The role requires excellent communication skills, relationship-building ability, and advanced Excel expertise to maintain accurate reports and client data.
Key Responsibilities
- Make outbound calls and respond to inbound queries with professionalism.
- Build strong and long-term client relationships through regular follow-ups.
- Maintain detailed call logs, client records, and follow-up schedules in Excel.
- Create daily/weekly/monthly client engagement reports using advanced Excel (dashboards, VLOOKUP, Pivot Tables, Charts).
- Coordinate with the sales and operations teams to ensure client satisfaction and smooth process flow.
- Ensure all client needs and follow-ups are handled promptly.
Requirements
- Graduate (any stream), 1–3 years of experience in telecalling, customer service, or client engagement.
- Excellent communication skills in English and Hindi.
- Strong interpersonal and relationship management skills.
- Proficiency in Advanced Excel for reporting and analysis.
- Organized, detail-oriented, and a strong team player.
What We Offer
- Fixed salary + performance-based incentives.
- Opportunity to grow in client servicing and relationship management roles.
- Training to enhance both communication and analytical skills.
Job Types: Full-time, Permanent
Pay: Up to ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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