Customer Relationship Associate

1 day ago


Noida, Uttar Pradesh, India Eduplex services private limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Customer Relationship Associate

Location: Sector 2, Noida

Experience: 1–3Years

Salary: 15,000 per month + incentives

Employment Type: Full-time

About the Role

We are looking for a proactive Customer Relationship Associate who will act as the bridge between clients and our team. The role requires excellent communication skills, relationship-building ability, and advanced Excel expertise to maintain accurate reports and client data.

Key Responsibilities

  • Make outbound calls and respond to inbound queries with professionalism.
  • Build strong and long-term client relationships through regular follow-ups.
  • Maintain detailed call logs, client records, and follow-up schedules in Excel.
  • Create daily/weekly/monthly client engagement reports using advanced Excel (dashboards, VLOOKUP, Pivot Tables, Charts).
  • Coordinate with the sales and operations teams to ensure client satisfaction and smooth process flow.
  • Ensure all client needs and follow-ups are handled promptly.

Requirements

  • Graduate (any stream), 1–3 years of experience in telecalling, customer service, or client engagement.
  • Excellent communication skills in English and Hindi.
  • Strong interpersonal and relationship management skills.
  • Proficiency in Advanced Excel for reporting and analysis.
  • Organized, detail-oriented, and a strong team player.

What We Offer

  • Fixed salary + performance-based incentives.
  • Opportunity to grow in client servicing and relationship management roles.
  • Training to enhance both communication and analytical skills.

Job Types: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person



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