Customer Relationship Manager

3 days ago

Noida, Uttar Pradesh, India Viya Design Full time ₹ 9,00,000 - ₹ 12,00,000 per year

primary point of contact for clients after purchaseRole & responsibilities

Customer Support & Issue Resolution

  • Act as the main point of contact for clients post-purchase.
  • Address and resolve customer queries, complaints, and escalations in a timely manner.
  • Coordinate with technical/support teams to ensure customer issues are resolved efficiently.

Relationship Management

  • Build strong, long-term relationships with clients to increase trust and loyalty.
  • Conduct regular check-ins and review meetings with clients to assess satisfaction.
  • Provide proactive solutions to enhance customer experience.

ustomer Insights & Reporting

  • Maintain updated client records in CRM systems.
  • Gather feedback from customers and share insights with product and operations teams.
  • Generate reports on customer satisfaction, renewals, and revenue growth.

Preferred candidate profile

good communication skills

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