Customer Relationship Manager
2 days ago
primary point of contact for clients after purchaseRole & responsibilities
Customer Support & Issue Resolution
- Act as the main point of contact for clients post-purchase.
- Address and resolve customer queries, complaints, and escalations in a timely manner.
- Coordinate with technical/support teams to ensure customer issues are resolved efficiently.
Relationship Management
- Build strong, long-term relationships with clients to increase trust and loyalty.
- Conduct regular check-ins and review meetings with clients to assess satisfaction.
- Provide proactive solutions to enhance customer experience.
ustomer Insights & Reporting
- Maintain updated client records in CRM systems.
- Gather feedback from customers and share insights with product and operations teams.
- Generate reports on customer satisfaction, renewals, and revenue growth.
Preferred candidate profile
good communication skills
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